Business Development Assistant Manager

JOB SUMMARY

The Business Development Assistant Manager role aims to assist in developing and implementing sales strategies targeting potential players, assist in the development of premium and junket markets, and ensure that in-house host teams are able to perform expected and assigned tasks. The Assistant Manager is also responsible for creating and advising the Host Operations team of the players' profile and preferences, as well as reviewing and approving player entitlements.

RESPONSIBILITIES

1. Sales Strategy Development and Implementation

2. Create business development requirements, sales goals, and VIP programs and/products

3. Develop and oversee implementation of sales action plans specific to the assigned region/target market
4. Review implementation rules of recommended revisions to strategies or objectives based on sales performance against the sales targets
5. Cascade implementation rules to direct reports for alignment and execution

6. Player Development, Acquisition and Retention

7. Acquire new customers via marketing trips or VIP referrals

8. Review membership database to check existing players who can be developed in-house
9. Build and manage relationships with junket groups and other related alliances
10. Create and implement approved retention programs for inactive VIP Players
11. Schedule marketing trip to visit premier players to check authenticity of business and personal details provided
12. Identify qualified players for card upgrades
13. Profile players for cash checking facility (CCF)
14. Track and monitor player's gaming activity
15. Perform telemarketing functions to contact potential clients
16. Entertain guests and facilitate service recovery tasks when necessary

17. Player Profiling and Onboarding

18. Create VIP player profiles and communicate player preferences to Host Operations

19. Prep the VIP team for new VIP players' ocular/first visit by providing details of the player/s before they arrive at the property
20. Facilitate new player onboarding and introduce new VIP players to Host Operations
21. Review and approve VIP player entitlements as necessary

22. People Management

23. Consistently act in line with organization values

24. Responsible for the supervision of Officers per assigned shift
25. Responsible for manpower assignments per gaming level where Local VIP players are playing and ensure that High limits counter are covered for every shift
26. Ensures staff compliance to P&Ps and adherence to assigned/delegated tasks
27. Approves complimentary hotel bookings and can issue complimentary F&B during special occasions within the defined level threshold
28. Mentor direct reports on customer profiling, demonstration of excellent customer service and customer conversion
29. Conduct performance evaluation to assigned direct reports within the team's defined evaluation frequency
30. Cascade department KPIs and monitor achievement of targets
31. Enforce discipline and proper behavioral traits to subordinates, maintaining a fair, consistent, and non-prejudicial approach
32. Monitor and provide feedback on performance of team members and conduct coaching/counseling

QUALIFICATIONS

• Must have completed at least 2 years of college education
• At least one (1) year experience managing a team
• Previous experience in a similar job is an advantage
• Experience in sales, marketing, prospecting and lead generation
• Experience in project management  is an advantage
• Good written and verbal English communication skills. Proficiency in Mandarin, Korean, and/or Japanese is a plus.
• Excellent customer service skills
• Basic PC operational skills and knowledge in Google Workspace
• Strong interpersonal skills
• Sales and negotiation skills
• Must be able to deal with different types of individuals
• Organized  and has great attention to details
• Has strong leadership characteristics to delegate tasks, influence, motivate, and develop team members