Customer Care Specialist-1

2 days ago


Cebu City, Central Visayas, Philippines TALENTMATE Full time

Job Description
Customer Care Specialist
We are seeking a dynamic and results-driven
Customer Care Specialist
to join our team. This role is pivotal in driving customer satisfaction, retention, and growth. You will be responsible for nurturing relationships with existing clients, identifying upsell opportunities, and converting inbound leads into loyal customers.

Key Responsibilities

  • Serve as the primary point of contact for a portfolio of customers, ensuring their satisfaction and success with our products/services.
  • Develop deep product knowledge to guide customers toward best practices.
  • Monitor customer health and usage metrics to proactively address risks.
  • Serve as a trusted advisor, helping clients achieve their business goals.
  • Onboard new clients and guide them through the use of company products and services.
  • Collaborate with cross-functional teams to resolve customer concerns and improve the overall experience.
  • Advocate for customers internally, sharing feedback and insights to influence product development and service enhancements.
  • Grow accounts through discovery calls and emails.
  • Present product demos and proposals tailored to customer needs.
  • Close sales and meet or exceed monthly revenue targets.
  • Maintain accurate records of interactions and pipeline activity in the CRM system.
  • Identify upsell and cross-sell opportunities within existing accounts.

Qualifications

  • 2+ years of experience in customer success, inside sales, or a related role.
  • Strong communication and interpersonal skills.
  • Proven ability to build relationships and influence decision-makers.
  • Experience with CRM tools (e.g., Salesforce)
  • Self-motivated with a passion for helping customers succeed.
  • Ability to manage multiple priorities in a fast-paced environment.

Job Details

Role Level: Entry-Level Work Type: Full-Time Country: Philippines City: Cebu Central Visayas Company Website: Job Function: Customer Service Company Industry/

Sector: Market Research

What We Offer

About The Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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