CSR 1

1 week ago

Cebu City, Central Visayas, Philippines Eli Global Phil. Resource Operation CTR I Full time

About the Role

We're looking for a Customer Service Representative who will serve as the main contact for patients and ensure their experience is smooth, friendly, and efficient. This position handles a wide range of administrative and communication tasks, including managing high call volumes, coordinating appointments, confirming insurance information, and supporting patients with questions or paperwork. The CSR plays a crucial part in keeping the clinic organized and running well.

What You'll Do

  • Review, verify, and update patient details, including insurance and demographic information.
  • Book, adjust, and confirm appointments; make reminder calls and follow up as necessary.
  • Handle a large daily call load (roughly 600–800 incoming calls and 100–200 outgoing).
  • Work with clinical staff to keep schedules accurate and up to date.
  • Obtain insurance authorizations or approvals when required.
  • Maintain up-to-date patient records in the clinic's EMR/EHR system.
  • Help patients complete forms and clearly explain processes, expectations, and next steps.
  • Direct calls and messages to the appropriate teams; record cancellations and no-shows.
  • Review and process incoming faxes, including referral documents.
  • Provide patient support with professionalism, empathy, and a helpful attitude.
  • Take on additional administrative tasks as needed.

Required Qualifications

  • High school diploma or equivalent.
  • 1–2 years of customer service experience; medical or clinic setting preferred.
  • Strong written and verbal communication skills.
  • Comfortable using computers, Microsoft Office, and data entry systems.
  • Able to stay organized, multitask, and work effectively in a busy environment.
  • Friendly, dependable, and committed to patient care.
  • Basic math ability, including working with fractions and percentages.

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