Customer Service Specialist

12 hours ago

Taguig, National Capital Region, Philippines Pru Life UK Full time $70,000 - $120,000 per year

The Customer Service Specialist contribute to smooth customer experiences by ensuring high availability and reliability of various platforms/touchpoints used by our customers. They address customer issues as required by a given business scenario.

Job Description

  • Resolve incidents and issues as they arise.
  • Ensures that raised production tickets are closed within SLA.
  • Reviews and assesses Service Requests raised by Business and ensures development is within committed schedule.
  • Acts as an alternate Scrum Master whenever the need arises.
  • Assists the Scrum Master and Product Owner in managing the Tribe.
  • Acts as a pseudo–Product Owner.
  • Collect's data and performs customer data analysis to recommend value – adding, differentiated solutions/services.
  • Provides customer insights from customer data collection and performs analysis of solutions, gaps, customer research and of competitor's products and offerings.
  • Functions as first-in-line for customer touch point and engagements.
  • Provides inputs for customer solutions powered by data analytics.

Qualifications:

  • Bachelor's degree in business, technical, customer service, or any related field
  • Knowledge in life insurance operations and financial services
  • Working knowledge and hands on experience in using Microsoft Office applications (preferably including Visio)
  • Working knowledge of Agile methodology
  • At least Two (2) years of relevant experience in the insurance industry

Join a team who is always asking: what can we do better?

We break down silos to improve our execution-focused approach, so we can use our advantage of scale, discover fresh perspectives, and new modalities of growth.

Prudential is an equal opportunity employer. We provide opportunities for people regardless of their gender, ethnicity, disability status, age, religion, caring responsibilities or sexual orientation. A diversity of skillsets and backgrounds enriches the organisation. Prudential believes that diversity of experience, thought and background is vital to success, both today and in the future. Click here to find out more about our diversity and inclusivity policy.

  • Customer Service

    1 week ago

    Taguig, National Capital Region, Philippines iOPEX Technologies Full time $20,000 - $50,000 per year

    Great Passion. Great vision. Great People. Be an iOPEXian todayWe are looking for awesome professionals who wants to join our # teamNo experience required:Customer Service Healthcare (Local Tagalog - Voice Account)Customer Service Healthcare (Local Tagalog - Non-voice Account)Customer Service | Document Specialist (US 100% Non-Voice Account)Customer Service...

  • Customer Service Representative

    1 week ago

    Taguig, National Capital Region, Philippines Canon Business Service Centre (PHL) Full time $104,000 - $130,878 per year

    Essential DutiesProcessing of all Order type and for all ChannelsProvide centralized support for the Sales force with the key objective of ensuring all business conducted by the Sales force is project managed through to completion, efficiently and quickly as possible, whilst complying with company-, contract- and legal requirements.Ensure the customer has a...

  • Customer Service Specialist

    1 day ago

    Taguig, National Capital Region, Philippines beBeeCommunication Full time ₱2,500 - ₱3,500

    Customer Service SpecialistWe are seeking a detail-oriented and thoughtful professional to join our team as a customer support specialist.Key ResponsibilitiesRespond to customer inquiries over the phone and communicate clearly and effectively in writing; empathize with customers.Diagnose and resolve customer issues via phone, email, and chat.Communicate...

  • Customer Service Training Specialist

    2 days ago

    Taguig, National Capital Region, Philippines beBeeTraining Full time ₱18,000 - ₱23,000

    Job Title: Customer Service Training SpecialistJob Description:We are seeking a skilled Customer Service Training Specialist to join our team. In this role, you will be responsible for delivering high-quality training sessions to our trainees.You will work closely with our co-trainers, managers, and other leaders to identify training needs and develop...

  • Customer Service Administrator

    1 week ago

    Taguig, National Capital Region, Philippines Canon Business Service Centre (PHL) Full time ₱600,000 - ₱1,200,000 per year

    About UsAs a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet...

  • Customer Service Representative

    7 days ago

    Taguig, National Capital Region, Philippines Canon Business Service Centre (PHL) Full time $70,000 - $120,000 per year

    Essential dutiesCustomer Service• Support team to ensure swift resolution to customer issues.• Establish and maintain a strong relationship with Client and all customers across multiple levels of their business.• Ensure CIF's are current, regularly reviewed and uploaded into PaT• Complete understanding of your clients SOP's• Ensure emails are...

  • Customer Service Specialist

    2 days ago

    Taguig, National Capital Region, Philippines beBeeCustomer Full time $20,000 - $35,000

    We are seeking a highly skilled Customer Service Specialist to join our team in Southern Manila District. In this role, you will be responsible for ensuring seamless customer interactions and meeting the highest level of satisfaction.Key ResponsibilitiesThe ideal candidate will have excellent communication skills and be able to work effectively in a...

  • Customer Service Specialists

    5 days ago

    Taguig, National Capital Region, Philippines J-K International Language Center Full time ₱20,000 - ₱24,000 per year

    Position: Customer Service Specialists (Open for fresh graduate + SHS Graduate)Company Industry: IT CompanyWork Location: BGC, Taguig CitySalary: Php20,000-Php24,000Work Set Up: Onsite (Monday -Friday)Benefits:Government mandated benefits13th Month PayHMOVacation Leave CreditsSick Leave CreditsJOB REQUIREMENTS:College undergraduate can applyOpen for SHS...

  • Customer Service Specialist

    1 day ago

    Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

    Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Specialist to join our team. As a key member of our organization, you will be responsible for providing exceptional service to our clients through inbound and outbound calls.Key ResponsibilitiesHandle calls professionally and efficiently, resolving issues on the first call...

  • Customer Service Specialist

    5 days ago

    Taguig, National Capital Region, Philippines J-K International Language Center Full time ₱20,000 - ₱25,000 per year

    COMPANY PROFILE: A multinational information technology company that wasestablished in 1981. They help businesses create new solutions, change industries,improve the digital consumer experience, and offer safety and trust services.Position: Customer Service Specialist (OPEN FOR FRESH GRADUATE )Company Industry: BPO CompanyWork Location: Taguig CityWork...