Customer Care Specialist

23 hours ago

Cebu City, Central Visayas, Philippines Dynata Full time

Customer Care Specialist

We are seeking a dynamic and results-driven Customer Care Specialist to join our team. This role is pivotal in driving customer satisfaction, retention, and growth. You will be responsible for nurturing relationships with existing clients, identifying upsell opportunities, and converting inbound leads into loyal customers.

***This is a full-time, permanent position requiring US working hours (10:00 PM – 7:00 AM PH time, Monday to Friday).***

Hybrid work schedule.

Key Responsibilities

  • Serve as the primary point of contact for a portfolio of customers, ensuring their satisfaction and success with our products/services.
  • Develop deep product knowledge to guide customers toward best practices.
  • Monitor customer health and usage metrics to proactively address risks.
  • Serve as a trusted advisor, helping clients achieve their business goals.
  • Onboard new clients and guide them through the use of company products and services.
  • Collaborate with cross-functional teams to resolve customer concerns and improve the overall experience.

  • Advocate for customers internally, sharing feedback and insights to influence product development and service enhancements.

  • Grow accounts through discovery calls and emails.

  • Present product demos and proposals tailored to customer needs.
  • Close sales and meet or exceed monthly revenue targets.
  • Maintain accurate records of interactions and pipeline activity in the CRM system.
  • Identify upsell and cross-sell opportunities within existing accounts.

Qualifications

  • 2+ years of experience in customer success, inside sales, or a related role.
  • Strong communication and interpersonal skills.
  • Proven ability to build relationships and influence decision-makers.
  • Experience with CRM tools (e.g., Salesforce)
  • Self-motivated with a passion for helping customers succeed.
  • Ability to manage multiple priorities in a fast-paced environment.

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