Customer Care Associate

6 days ago

Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full time

About the role

This is an exciting opportunity to join the growing Customer Care team at Talent Outsourcing Channel Solutions' in Cebu City, Cebu. As a full-time Customer Care Associate, you will be the face of our company, providing exceptional customer service and support to our valued clients. In this dynamic role, you will be responsible for responding to customer inquiries, resolving issues, and ensuring a positive customer experience.

What you'll be doing

  • Handle inbound customer calls and respond to queries in a professional and courteous manner
  • Accurately document customer interactions and details in our client management system
  • Identify customer needs and provide tailored solutions to address their concerns
  • Escalate complex issues to the appropriate team members for resolution
  • Maintain a deep understanding of our products, services, and policies to provide accurate information to customers
  • Contribute to continuous improvement by providing feedback and suggestions to enhance our customer service processes

What we're looking for

  • High school diploma or equivalent
  • At least 6 mos. to 1 year of experience in a customer service or call centre role
  • Excellent communication and interpersonal skills, with the ability to adapt your style to different customer needs
  • Strong problem-solving and decision-making skills to efficiently handle customer inquiries
  • Proficient in English, both written and verbal
  • Comfortable working in a fast-paced, dynamic environment
  • Passion for delivering exceptional customer service and a commitment to exceeding customer expectations

What we offer

At Talent Outsourcing Channel Solutions', we are dedicated to providing our employees with a supportive and enriching work environment. Some of the benefits you can expect include:

  • Competitive salary with regular performance-based reviews and increments
  • Comprehensive healthcare and insurance benefits
  • Opportunities for career advancement and professional development
  • Team-building activities and social events to foster collaboration and camaraderie
  • A comfortable, modern workspace with state-of-the-art facilities

About us

Talent Outsourcing Channel Solutions' is a leading provider of customer service and contact centre solutions. With a strong presence in the Philippines, we partner with businesses across various industries to deliver exceptional customer experiences. Our team of talented and dedicated professionals is committed to driving innovation and exceeding client expectations.

If you're excited about this opportunity and believe you have the skills and experience to succeed as a Customer Care Associate, we encourage you to apply now.

  • Customer Care Associate

    2 weeks ago

    Cebu City, Central Visayas, Philippines PMAX Global Full time

    Provides assistance with customer inquiries related to insurance updates, payments and among others.The Customer Service Associate will be instrumental in customer retention by addressing concerns and Insurance issues, and by communicating in a professional, positive manner. This position requires multitasking skills by listening and speaking to customers,...

  • Urgent: Customer Care

    2 weeks ago

    Cebu City, Central Visayas, Philippines Global Healthcare Resource Phils Inc Full time

    The Customer Care Associate (CCA) plays a vital role in providing exceptional patient support and customer service in a U.S. healthcare BPO environment. The position is primarily responsible for managing inbound and outbound calls, assisting patients with billing inquiries, account balances, insurance concerns, and payment processing, while ensuring...

  • Customer Care Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines TORCH Solutions Full time

    About the role Are you a customer service superstar looking for a dynamic role with a leading global technology company? We are seeking passionate Customer Care Representatives to join the team in Cebu Central Visayas on a full-time basis. In this role, you will be the friendly voice that connects our customers to the support they need. Your strong...

  • Customer Care Specialist

    6 days ago

    Cebu City, Central Visayas, Philippines Dynata Full time

    Customer Care SpecialistWe are seeking a dynamic and results-driven Customer Care Specialist to join our team. This role is pivotal in driving customer satisfaction, retention, and growth. You will be responsible for nurturing relationships with existing clients, identifying upsell opportunities, and converting inbound leads into loyal customers.***This is a...

  • Customer Care Senior Specialist

    4 days ago

    Cebu City, Central Visayas, Philippines Lexmark Research & Development Corporation Full time

    Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...

  • Team Lead, Customer Care

    2 weeks ago

    Cebu City, Central Visayas, Philippines Dynata Full time

    Role OverviewThis leadership role is responsible for managing a team of Customer Care Specialists. You'll oversee the full customer lifecycle—from onboarding and adoption to expansion and renewal—ensuring that our clients achieve measurable success while your team meets performance goals. You'll play a key role in aligning customer success and sales...

  • Looking for Customer Service Associate

    15 hours ago

    Cebu City, Central Visayas, Philippines Optum, a UnitedHealth Group Company Full time

    ROLE AND RESPONSIBILITIES:You will respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims.You will guide and educate the customer about the fundamentals and benefits of consumer- driven health care...

  • Retail Customer Care Associate

    15 hours ago

    Cebu City, Central Visayas, Philippines The HIRD Corp. Full time

    Launch Your Professional Journey in BPO – No Prior Experience RequiredWe are actively seeking enthusiastic individuals to join our dynamic team, providing exceptional support to international retail clients. Enjoy a rewarding career with comprehensive training, competitive compensation, and immediate benefits from Day 1.Your Role:Professionally handle...

  • Corporate Travel Associate

    2 weeks ago

    Cebu City, Central Visayas, Philippines TORCH Solutions Full time

    Become a Corporate Travel Associate, a leading provider of corporate travel services based in Cebu, Central Visayas. In this full-time role, you will be responsible for delivering exceptional customer service and handling all aspects of corporate travel bookings and enquiries.What you'll be doingManage all incoming calls from corporate clients, providing...

  • Customer Service Associate

    1 week ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time

    WE ARE HIRING – Customer Service Associate (Telco Account)Location: CebuShift: ShiftingWork Setup: Onsite / RTOPosition DetailsSalary: ₱18,800 – ₱28,800Allowances: ₱2,800 + ₱30,000 Sign-On BonusQualificationsAt least 6 months BPO experience (CSR role preferred)Excellent communication skillsOpen to High School Graduates, College Undergraduates,...