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Customer Care Associate

5 hours ago

Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full time

About the role

This is an exciting opportunity to join the growing Customer Care team at Talent Outsourcing Channel Solutions' in Cebu City, Cebu. As a full-time Customer Care Associate, you will be the face of our company, providing exceptional customer service and support to our valued clients. In this dynamic role, you will be responsible for responding to customer inquiries, resolving issues, and ensuring a positive customer experience.

What you'll be doing

  • Handle inbound customer calls and respond to queries in a professional and courteous manner
  • Accurately document customer interactions and details in our client management system
  • Identify customer needs and provide tailored solutions to address their concerns
  • Escalate complex issues to the appropriate team members for resolution
  • Maintain a deep understanding of our products, services, and policies to provide accurate information to customers
  • Contribute to continuous improvement by providing feedback and suggestions to enhance our customer service processes

What we're looking for

  • High school diploma or equivalent
  • At least 6 mos. to 1 year of experience in a customer service or call centre role
  • Excellent communication and interpersonal skills, with the ability to adapt your style to different customer needs
  • Strong problem-solving and decision-making skills to efficiently handle customer inquiries
  • Proficient in English, both written and verbal
  • Comfortable working in a fast-paced, dynamic environment
  • Passion for delivering exceptional customer service and a commitment to exceeding customer expectations

What we offer

At Talent Outsourcing Channel Solutions', we are dedicated to providing our employees with a supportive and enriching work environment. Some of the benefits you can expect include:

  • Competitive salary with regular performance-based reviews and increments
  • Comprehensive healthcare and insurance benefits
  • Opportunities for career advancement and professional development
  • Team-building activities and social events to foster collaboration and camaraderie
  • A comfortable, modern workspace with state-of-the-art facilities

About us

Talent Outsourcing Channel Solutions' is a leading provider of customer service and contact centre solutions. With a strong presence in the Philippines, we partner with businesses across various industries to deliver exceptional customer experiences. Our team of talented and dedicated professionals is committed to driving innovation and exceeding client expectations.

If you're excited about this opportunity and believe you have the skills and experience to succeed as a Customer Care Associate, we encourage you to apply now.