Technical Manager

2 weeks ago

Davao City, Davao, Philippines SF GROUP OF COMPANIES Full time $60,000 - $80,000 per year

The Technical Manager is responsible for overseeing the day-to-day operations of the company's technical services department. Manages a team of technicians, engineers, and other professionals who work together to provide internal and external customer support in areas such as product testing, equipment repairs, and maintenance, etc.

Primary Responsibilities

The said employee performs a wide range of duties, including some or all of the following:

  • Provides overall operational management direction for the aftersales/technical department.
  • Serves as the primary technical point of contact for internal and external clients, providing high-level customer service and support relating to
  • Develops plans for improving operational efficiency or creates new operational processes where needed.
  • Provides analysis of operational problems and recommends solutions to improve operations to reduce costs.
  • Prepares, manages, and oversees the departmental budget and ensures cost-effectiveness by working within the allotted/allowed budget.
  • Establishes guidelines for best practices in all aspects of after-sales services.
  • Performs cost calculations and coordinates budgets.
  • Exercises administrative functions such as employee discipline, and provides consultation and counseling when necessary.
  • Monitors employees and conducts performance evaluations accurately and objectively.
  • Facilitates training initiatives and promotes best practices.
  • Supports and implements 5S to the entire Service Department.
  • Documents processes, monitor progress, and prepare status reports.
  • Observes and implements Company policies, rules and regulations and Standard Operating Procedures and ensures that same are observed by subordinates as well.
  • Integrates new technologies and promote adherence to industry standards.
  • Keeps oneself abreast with current technical bulletins/updates, new products and announcements from the Manufacturers.
  • Evaluates the overall success of the department.
  • Prepare reports for upper management on the status of technical support operations.

Qualifications:

  • Candidate must possess at least a Bachelor's/College degree in computer science, engineering, or related field.
  • With at least 7+ years of related work experience in technical support or customer service.
  • At least 5+ years management experience.
  • Certifications in lean management, Six Sigma, or related disciplines is a plus.
  • Proficient in all Microsoft Office applications.
  • Excellent management, leadership, and organizational skills.
  • Strong analytical and problem-solving skills.
  • Outstanding negotiation and consultative sales skills.
  • Effective communication skills and exceptional customer service skills.
  • Travel:As needed.

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