Customer Support Lead

4 hours ago

Fort Bonifacio P, Philippines Manggo Selection Full time ₱360,000 - ₱480,000 per year

Job Title: Customer Support Supervisor

QUALIFICATION AND SKILLS

  • Preferably with Experience in E-Commerce.
  • At least 1 year in a supervisory or leadership role.
  • Demonstrated ability to lead teams, track performance, and meet service-level targets.
  • Strong leadership and team management abilities.
  • Excellent communication and interpersonal skills Problem-solving and conflict resolution skills.
  • Ability to analyze performance metrics and implement process improvements.
  • Skilled in using Excel to generate clear and reliable reports.
  • Organized, detail-oriented, and proactive.
  • Ability to motivate and coach team members effectively.
  • Willing to work in BGC, Taguig.

Key Responsibilities:

  • Supervise and guide a team of customer service representatives.
  • Provide coaching, support, and mentorship to develop team skills and performance.
  • Handle escalated and complex customer inquiries or complaints.
  • Monitor team performance metrics and prepare regular reports.
  • Implement and initiate strategies to improve customer satisfaction and workflow efficiency.
  • Coordinate effectively with operations and warehouse teams to streamline processes.
  • Ensure adherence to company policies, standards, and best practices.

Job Types: Full-time, Permanent

Pay: Php30, Php35,000.00 per month

Work Location: In person

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