Admin & Compliance Lead

Admin and Compliance Lead

About the company:

International Workplace Group plc has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 4,000 locations across over 120 countries allowing millions of people every day to have a great day at work.

Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.

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Role Summary:

The Administrative & Compliance Lead is responsible for managing core administrative functions, IT asset management, and ensuring full compliance with environmental regulations as mandated by DENR. This role serves as the Pollution Control Officer (PCO) and acts as the primary liaison for business permits and regulatory compliance, while overseeing front desk and general office support services. In addition, the role provides leadership to a team of four, including front desk/reception staff, IT service desk personnel, and messenger services. The Lead ensures that the team operates efficiently, maintains high service standards, and supports organizational goals through structured processes and collaboration.

Duties and Responsibilities:

As Admin and Compliance Lead

• Pollution Control & Environmental Compliance
• Ensure compliance with DENR regulations (RA 9275, RA 8749, RA 6969).
• Prepare and submit SMR reports and manage permits for hazardous waste.

• Maintain zero environmental compliance notices or fines.

• LGU Permit Renewals & Regulatory Compliance

• Oversee LGU permit renewals for GSC and other IWG centers, including coordination with outsourced vendors.
• Ensure Guarantee timely submission of all required documents for business permits and licenses.

• Monitor renewal status and compliance deadlines to prevent penalties.

• IT Service Desk & Asset Management

• Oversee first-line IT support and manage IT equipment inventory.
• Ensure accurate asset tracking and procurement processes.

• Achieve and sustain over 95% IT asset accountability.

• General Administration

• Supervise front desk/reception and messenger services.
• Maintain high internal satisfaction scores for admin services.
• Act as the primary point of contact for floor capacity planning, ensuring optimal space utilization aligned with organizational needs.

Key Stakeholders:

• Facilities & Safety Lead
• Finance and Non-Finance Teams
• Local Government Units (LGUs)
• DENR and other regulatory bodies

Qualifications and Experience:

• Bachelor's degree in business administration, Engineering, Environmental Science, or related field.
• Pollution Control Officer certification (or willingness to obtain).
• Basic Occupational Safety and Health (BOSH) certification is an advantage but not mandatory
• Minimum 5 years' experience in admin operations and compliance.
• Strong knowledge of DENR regulations and LGU permit processes.

Competencies:

• Regulatory Compliance Management
• Process Optimization
• Vendor Management
• IT Asset Control
• Communication and Coordination Skills
• Strong stakeholder management
• Effective time and priority management
• Determination to uphold policies and compliance standards

Direct reports:

Four team members including one (1) front desk/reception staff, two (2) IT service desk personnel, and one (1) messenger services, forming the core administrative support team. The structure ensures coverage of reception, IT troubleshooting, and document handling to maintain smooth office operations.