QA Team Lead
7 days ago
Learn and Inspire. Join us now
We are hiring for passionate and talented QA Team Lead for our awesome team
Responsibilities:
- Develop and implement quality assurance processes and procedures to identify and address any gaps or issues
- Monitor the performance of the customer service team and provide regular feedback and coaching to drive continuous improvement
- Analyze customer feedback and data to identify trends and opportunities for enhancement
- Collaborate with the broader team to enhance operational efficiency and overall customer satisfaction
- Lead and mentor the quality assurance team, providing guidance and support as needed
- Prepare detailed reports and presentations on quality assurance activities and findings
- Ensure compliance with all relevant policies, procedures and industry regulations
Qualifications:
- Should have at least 1 year of experience as a QA Team Lead on a BPO set-up
- Strong understanding of quality assurance principles and best practices
- Excellent analytical and problem-solving skills with attention to detail
- Proven ability to lead and motivate a team to achieve high performance
- Excellent communication and stakeholder management skills
- Relevant degree or certification in quality assurance, customer service or a related field is preferred
- Knowledgeable in performance data management and analysis
- Six Sigma experience/certification is preferred
- Data analytics advance root cause analysis
- Exceptional leadership skills and great eye for detail
- Ability to teach and mentor
- Must be willing to work on shifting schedules at Bonifacio Global City, Taguig City
Other info:
- Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
- Work set up: Onsite
- Schedule: Shifting
What's in it for you?
Our people enjoy some amazing perks, check out a few below:
- Competitive salary package
- Exciting employee engagement activities
- Stability (Continuously getting pioneer accounts)
- Learning sessions every week
- Fast career growth
- Free Parking Passes
- Accessible location
- HMO (Free dependent)
- Leave credits/Leave conversions
- Night differential
- Uncapped annual appraisal
- 2 days off
And most importantly, you'll be part of a growing company with dynamic and engaging team.
Interested? Here are ways to reach us:
- Please make sure to complete this application form:
- Send a message to Steph)
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