Client Success Partner

2 days ago

Manila, National Capital Region, Philippines Staff Domain Full time

Set-up and Location:
ONSITE - Ortigas, Pasig

Work Schedule:
6:00 AM - 3:00 PM Philippine Time

Employment Type:
Full-time

Ready to do work that actually excites you?

As a Client Success Partner, you will serve as the main point of contact for assigned clients—overseeing their journey from onboarding through daily operations and ongoing account management. Your role is to ensure a smooth, engaging client experience, proactively address needs, and build lasting relationships. You will work closely with internal departments to deliver exceptional service, drive client satisfaction, and support growth opportunities.

What You'll Do

You'll be the kind of person who:

  • Client Journey Ownership
    : Manage the full client lifecycle—from initial onboarding to daily operations and long-term success.
  • Onboarding Coordination:
    Lead onboarding efforts including client orientation, staff induction, and coordination across Recruitment, IT, HR, and Operations.
  • Client Engagement
    : Conduct regular check-ins, gather feedback, and facilitate performance reviews to strengthen client relationships.
  • Issue Management:
    Proactively handle concerns and escalations, ensuring quick resolution and client satisfaction.
  • Cross-Functional Collaboration:
    Align with internal teams to ensure client requirements and service delivery expectations are met.
  • Documentation & Reporting:
    Maintain accurate CRM records, onboarding progress, performance metrics, and client communications.
  • Retention & Growth:
    Drive client retention through excellent service and identify opportunities for upselling or expanding services.
  • Continuous Improvement:
    Collect and analyze client feedback to optimize internal processes and improve service delivery.

What You Bring

We're looking for someone with:

  • Minimum of 3 years' experience in client success, onboarding, or account management (BPO/offshoring or global support experience preferred).
  • Excellent communication, interpersonal, and relationship-building skills.
  • Strong multitasking and project coordination capabilities.
  • Proven ability to manage client expectations and resolve issues professionally.
  • Familiarity with CRM tools such as Zoho, HubSpot, or similar platforms.
  • Bachelor's degree in Business, Communications, or related field (preferred).
  • Experience supporting clients in the AU market is a strong advantage.

Key Competencies

  • Client-Centric Mindset:
    Committed to delivering value and anticipating client needs.
  • Project Management:
    Skilled in coordinating people, processes, and timelines effectively.
  • Communication:
    Clear and professional in both written and verbal interactions.
  • Adaptability:
    Comfortable working in a fast-paced, evolving environment.
  • Collaboration:
    Team player who works well with cross-functional partners.

Why You'll Love Working Here

  • HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
  • Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
  • Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more

Let's Talk

If you're thinking "this sounds like me"—it probably is. Click apply. We can't wait to meet you.

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