Client Success Manager

24 hours ago

Manila, National Capital Region, Philippines Venture Smarter Full time
The Role:

Company: Venture Smarter

Location: Remote (Work from Home)

Salary: $3,000 – $3,800 USD per month (based on experience)

Overview:

Venture Smarter is a fast-growing consulting and strategy firm helping businesses scale through innovation, digital tools, and smart solutions. We're seeking a dedicated and relationship-driven Client Success Manager to join our team and ensure our clients achieve maximum value from our services while building long-term partnerships.

Key Responsibilities:

  • Serve as the primary point of contact for assigned clients, ensuring satisfaction and retention.
  • Onboard new clients and guide them through the implementation of solutions.
  • Build strong relationships by understanding client goals and aligning strategies to meet them.
  • Monitor client performance metrics and provide insights to drive success.
  • Proactively identify upsell and cross-sell opportunities.
  • Collaborate with sales, marketing, and product teams to improve the client experience.
  • Address client concerns promptly and effectively to maintain high satisfaction levels.

Benefits:

  • Fully remote position with flexible working hours.
  • Monthly salary of $3,000 – $3,800 USD, depending on experience.
  • Opportunities for growth and career advancement.
  • Supportive, innovative, and collaborative team environment.
Ideal Profile:

Qualifications:

  • Proven experience in client success, account management, or customer support (3+ years preferred).
  • Excellent communication, problem-solving, and interpersonal skills.
  • Strong ability to manage multiple clients and priorities effectively.
  • Data-driven mindset with experience tracking client performance and KPIs.
  • Familiarity with CRM systems and customer success tools.
  • Background in consulting, SaaS, or professional services is a plus.
What's on Offer?
  • Work alongside & learn from best in class talent
  • Join a well known brand within Venture Capital / Private Equity
  • Leadership Role

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