Financial Crime Investigator

5 days ago

Manila, National Capital Region, Philippines UnionDigital Bank Full time

Role Overview:

UD is seeking a highly motivated Financial Crime Investigator to join our team in combating financial crime within the digital banking space.

The ideal candidate must demonstrate a willingness to understand and apply the bank's fraud detection and prevention programs while conducting end-to-end investigations, from initial detection to resolution. We are looking for proactive, self-driven individuals capable of managing cases independently and delivering results within defined timelines. The role requires flexibility and commitment to shift-based work.

At UD, we value innovation, fresh perspectives, and collaboration. We welcome your ideas and encourage active contributions to continuously improve our fraud management efforts. If you are passionate about protecting customers and advancing the fight against digital fraud, we invite you to be part of our mission.

Roles and Responsibilities:

  • Defend and protect UD from detected fraudulent transactions.
  • 24/7 monitoring of accounts of UD customers for fraudulent activities and resolving issues by holding/freezing accounts during investigation.
  • Conduct high level investigations while maintaining chain of custody, to the standard that is appropriate for legal action.
  • Liaise professionally with affected customers during fraudulent/investigation cases.
  • Complete investigations in a timely manner.
  • Develop new methodologies and/or ways of thinking to refine the investigation process of the Financial Crime Operations at UD.
  • During their shift, acts as the POC for UD Financial Crime Operations partners and should immediately report any glitches/points of failure.
  • Work with the FCO Intelligence and Analytics Head regarding any fraudulent trends detected.
  • Prepare a detailed narrative for fraud cases that is suitable for STR/CTR filling.
  • Conduct the initial review and analysis of Fraud Control Assessment forms.

Qualifications:

  • 1 to 5 years of relevant experience in Financial Crime, Fraud Investigation, Risk Management, or Operations, preferably within banking, digital payments, fintech, e-wallets, or payment services.
  • Strong understanding of anti-financial crime principles, fraud typologies, and regulatory requirements.
  • Proven experience in investigating fraud incidents, particularly involving digital payments, credit/debit cards, and e-commerce transactions.
  • Proficient in using fraud detection and case management tools such as LexisNexis ThreatMetrix, NICE Actimize, Visa Risk Manager, Falcon and similar platforms.
  • Familiarity with card transaction flows, chargebacks, 3DS authentication, acquiring/issuing processes, and card network rules (Visa, Mastercard, etc.).
  • Proficiency in card fraud schemes
  • Skilled in preparing detailed investigative reports and documentation for internal and external stakeholders, including regulatory submissions (e.g., STRs, CTRs).
  • Analytical mindset with the ability to interpret fraud trends and transactional data to support investigations and proactive fraud prevention efforts.
  • Comfortable working with dashboards, spreadsheets, and analytics tools to support decision-making and reporting.
  • Professional certifications such as CFE (Certified Fraud Examiner), CPA, or ACAMS are highly desirable and considered an advantage.

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