ERP Carmona

18 hours ago

Carmona, Calabarzon, Philippines Sutherland Full time
Company Description

Sutherland is seeking a dynamic and intuitive person to join us as a Professional Talent Acquisition / Recruiter. We are a group of energetic and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

Job Description

As a Technical Support Associate, you will deliver customer service to clients and customers of an American publicly traded Internet domain registrar and web hosting company, all via phone.

Qualifications

KEY RESPONSIBILITIES:


• Resolve customer issues and upsell;


• Identify and relate with various customer needs and scenarios;


• Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner;


• Remain updated in client and industry led processes, technology applications, utilities, and products;


• Utilize various client based tools and applications for customer management and servicing;


• Transfer customers to appropriate departments when required;


• Conduct data entry, documentation, and case management;


• Work and partner with others within a team-based environment; and


• Achieve and maintain required metrics and goals.

KEY RESPONSIBILITIES:


• Resolve customer issues and upsell;


• Identify and relate with various customer needs and scenarios;


• Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner;


• Remain updated in client and industry led processes, technology applications, utilities, and products;


• Utilize various client based tools and applications for customer management and servicing;


• Transfer customers to appropriate departments when required;


• Conduct data entry, documentation, and case management;


• Work and partner with others within a team-based environment; and


• Achieve and maintain required metrics and goals.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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