Medical receptionist

We're Hiring: Medical receptionist & Administrator

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered

We are currently on the lookout for a Medical receptionist & Administrator to join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant

Role: Medical receptionist & Administrator

Work Arrangement: Work From Home

Location: Any CS Branch - Angeles, Mabalacat, Makati, Ortigas, Tarlac, Cebu, Davao

Schedule: Morning Shift

Job Description:

This role is ideal for someone with a background in psychology, mental health social work, or nursing. In this role, you'll bring a positive and capable mindset to every interaction with our clinicians and clients. You'll have the opportunity to grow professionally in a supportive, collaborative environment that values innovation and ongoing development.

Key Responsibilities:

• Be the voice of the practice, taking calls, empathically attune to clients to reveal the need underlying the conversation. You'll be personable & warm to help put clients at ease or be appropriately succinct and professional with referrers.
• Collaborate with the on-site receptionist to process regular and ad hoc tasks arriving via email, SMS and phones such as diary scheduling, correspondence filing and referral and consent processing, payments and rebate processing.
• Collaborate with the intake manager by taking basic contact details and presentations arriving via the phone, email or web forms and either transferring calls or scheduling a time for the intake manager to call back.
• Support continuous improvement by bringing fresh ideas and a thoughtful approach to how we work and importantly by maintaining and improving our knowledgebase in SharePoint.

• You'll assist with various structured and unstructured projects including onboarding or offboarding guided by procedures in through to being the follow through needed by the Director to research and implement ideas that bubble up from time to time.

• Be the voice of the practice, taking calls, empathically attune to clients to reveal the need underlying the conversation. You'll be personable & warm to help put clients at ease or be appropriately succinct and professional with referrers.

• Collaborate with the on-site receptionist to process regular and ad hoc tasks arriving via email, SMS and phones such as diary scheduling, correspondence filing and referral and consent processing, payments and rebate processing.
• Collaborate with the intake manager by taking basic contact details and presentations arriving via the phone, email or web forms and either transferring calls or scheduling a time for the intake manager to call back.
• Support continuous improvement by bringing fresh ideas and a thoughtful approach to how we work and importantly by maintaining and improving our knowledgebase in SharePoint.
• You'll assist with various structured and unstructured projects including onboarding or offboarding guided by procedures in through to being the follow through needed by the Director to research and implement ideas that bubble up from time to time.

Qualification and requirements:

High technology proficiency: Mastery of technology is essential in this role. If learning new systems feels overwhelming or you frequently seek help with technology, this role may not be right for you. Our systems are designed to streamline processes and enhance client relationships, so you'll need to pick up new tools quickly and confidently to focus on what truly matters—supporting our clients.

• The capacity to think critically and empathically, whether making quick decisions or implementing detailed procedures.
• Exceptional interpersonal skills: you listen deeply, seek to understand, communicate with warmth and professionalism, and inspire confidence.
• Empathic attunement: you have the ability to read unspoken cues and understand the needs of others.
• A genuine desire to make a difference, coupled with a sense of humour that brings lightness to a serious and impactful role.

Software/Programs required:

• Office 365 suite – especially Word, Sharepoint and Outlook
• Zanda (formerly Power Diary) client scheduling and diary management, acts like a CRM)
• (project management)
• Voip (phone system)
• JotForm (new client onboarding)
• Calendly (new client interview scheduling)
• Communications
• Teams
• Outlook
• - project management tool
• *Important note: Training provided on unfamiliar software

Preferred Skills and Experience

• Some sort of qualififation in psychology (4th year), mental health social work, or nursing (mental health). Preferred
• Experience in client-focused roles, such as suicide prevention phone support counselling or medical/legal environments, where privacy and empathy are essential.
• Proficiency in technology, with experience using Zanda (formerly Power Diary) considered a strong advantage.

Non-negotiable skills & requirements:

• Experience in client-focused roles, such as suicide prevention phone support counselling or medical/legal environments, where privacy and empathy are essential.
• High technology proficiency: Mastery of technology is essential in this role.

• Background in psychology, mental health social work, or nursing.

• High technology proficiency: Mastery of technology is essential in this role. If learning new systems feels overwhelming or you frequently seek help with technology, this role may not be right for you. Our systems are designed to streamline processes and enhance client relationships, so you'll need to pick up new tools quickly and confidently to focus on what truly matters—supporting our clients.

• The capacity to think critically and empathically, whether making quick decisions or implementing detailed procedures.
• Exceptional interpersonal skills: you listen deeply, seek to understand, communicate with warmth and professionalism, and inspire confidence.
• Empathic attunement: you have the ability to read unspoken cues and understand the needs of others.
• A genuine desire to make a difference, coupled with a sense of humour that brings lightness to a serious and impactful role.

Software/Programs required:

• Office 365 suite – especially Word, Sharepoint and Outlook
• Zanda (formerly Power Diary) client scheduling and diary management, acts like a CRM)
• (project management)
• Voip (phone system)
• JotForm (new client onboarding)
• Calendly (new client interview scheduling)
• Communications
• Teams
• Outlook
• - project management tool
• *Important note: Training provided on unfamiliar software

Preferred Skills and Experience

• Some sort of qualififation in psychology (4th year), mental health social work, or nursing (mental health). Preferred
• Experience in client-focused roles, such as suicide prevention phone support counselling or medical/legal environments, where privacy and empathy are essential.
• Proficiency in technology, with experience using Zanda (formerly Power Diary) considered a strong advantage.

Non-negotiable skills & requirements:

• Experience in client-focused roles, such as suicide prevention phone support counselling or medical/legal environments, where privacy and empathy are essential.
• High technology proficiency: Mastery of technology is essential in this role.
• Background in psychology, mental health social work, or nursing.

Perks & Benefits (Work From Home)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled  Superb and exciting Mid-Year Parties – with items to give away and cash prizes
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition

• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement

• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**