Sales Manager

2 weeks ago

Ortigas, Philippines Nutral Herbal Corporation Full time ₱960,000 - ₱1,800,000 per year

Major accountabilities

  • Create procedures/policies for the sales team to ensure target achievement.
  • Setting the team's KPIs to reach the Company's targets;
  • Create appropriate call scripts/sales promotions to attract customers.
  • Analyzing sales data to improve processes and ensure resources are properly allocated, maximize efficiency, and customer satisfaction.
  • Monitoring random calls to improve quality, minimize errors, and track operational performance;
  • Ensuring all relevant communications and data are updated and recorded;
  • Reviewing the performance of staff, identifying coaching needs, and planning coaching sessions
  • Handling the most complex customer complaints or enquiries;
  • Supporting subordinates to solve difficult issues and giving suitable directions;
  • Proposing staff changes in assigned areas, including the hiring, promotion, demotion, vacations, leaves of absence, and release of staff;
  • Evaluating staff on KPIs at the end of the year and creating new KPIs for the next year.
  • Preparing reports on sales daily
  • Motivating and retaining staff

Required knowledge:

  • Familiarity with Nutral Herbal Corporation products is a plus
  • Experience in inbound and outbound sales
  • Ability to quickly apply different and dynamic sales strategies to increase
  • Have an entrepreneur mindset and strong problem-solving skills
  • Training team, excellence in sales closing skills, objection handling (conversion)
  • Fluent in English

Required education background and experience:

  • Bachelor's Degree or equivalent.
  • At least 3-4 years' experience in a Call Center, in which 3 year at least experience in managing a call-center scale of at least 70 people with proven records.
  • Experience of working for a Multinational company is an advantage.
  • Ready to work in a start-up environment and have experience using systems to manage teams
  • Preferably with experience handling sales account

Job Type: Full-time

Pay: Php80, Php150,000.00 per month

Work Location: In person

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