Customer Service Team Leader

9 hours ago


Tarlac City, Central Luzon, Philippines 1eff03ef-e6de-40d4-9522-ef6052dea732 Full time ₱516,000 - ₱540,000 per year

We are seeking a highly skilled Customer Service Group Leader to guide and elevate our customer service operations. The ideal candidate is a strong people leader with exceptional client management skills and a proven history of driving results across multi-channel support environments.


Key Responsibilities:
  • Consistently ensure all SLA and KPI targets are met or exceeded
  • Oversee daily operations for voice, non-voice, and technical support teams
  • Review performance data and execute strategic action plans for improvement
  • Manage escalations and deliver prompt updates to internal and external stakeholders
  • Coordinate staffing, scheduling, and performance monitoring activities
  • Present performance reports to the Operations Manager and clients
  • Act as the Operations Manager when required

Qualifications:
  • 5–7 years of experience in the BPO or contact center industry
  • Minimum of 2 years in a supervisory or team leadership role
  • Strong background in client relationship management
  • Hands-on experience with voice, email, chat, and back-office operations
  • Demonstrated success in achieving operational targets
  • Excellent leadership, organizational, and time-management abilities

Preferred Qualifications:
  • Experience working with international clients
  • Background in banking, financial services, or e-commerce support

Job Type:

Full-time, Permanent

Compensation:

Php43,000.00 – Php45,000.00 per month


Benefits:
  • Company Christmas gift
  • Company-sponsored events
  • Health and life insurance
  • Opportunities for career advancement
  • Paid training
  • Salary increase eligibility
  • Conversion to permanent employment
  • Complimentary staff meals


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