Team Leader BPO
4 days ago
Lead with impact. Drive performance. Elevate the customer experience.
We're looking for experienced Team Leaders to manage a high-performing chat support team handling banking inquiries—especially card services. If you thrive in fast-paced environments and know how to inspire teams to exceed expectations, this is your next move.
What You'll Do
- Lead a team handling real-time chat support for banking and card-related issues
- Manage escalations and resolve complex customer concerns
- Monitor performance metrics and coach for continuous improvement
- Stay current on financial regulations, trends, and fraud prevention
- Optimize staffing, manage capacity, and meet SLAs
- Recruit, train, and grow a top-tier team
- Share insights with leadership to support business strategy
What You Bring
- 2+ years in a team lead/supervisory role—preferably in banking or financial services
- Strong knowledge of banking products, especially card services
- Proven leadership, coaching, and performance management skills
- Proficiency in chat support tools and case management systems
- Calm, analytical, and solution-focused under pressure
- Bachelor's degree preferred
Why Join Us
- Competitive salary & benefits
- Work with top-tier financial clients
- Growth-focused, supportive team culture
- Real impact on service quality and team success
Take the lead. Apply now and shape the future of financial customer support.
Job Type: Full-time
Pay: Php30, Php33,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Staff meals provided
Work Location: In person
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