Concierge Supervisor

4 days ago

Makati City, National Capital Region, Philippines Century Properties Management Inc. Full time ₱900,000 - ₱1,200,000 per year

Job Title: Concierge Supervisor

Location: Makati City, Philippines

Reports To: Property Manager / Building Manager

Employment Type: Full-Time

Job Summary:

The Concierge Supervisor is responsible for overseeing the daily operations of the concierge team to ensure excellent service delivery to residents and guests of the high-rise condominium. This role involves managing front-desk personnel, handling resident concerns, maintaining service quality standards, and ensuring a high level of security and hospitality at all times.

Key Responsibilities:

1. Concierge Operations Oversight

  • Supervise and coordinate concierge/front desk staff schedules, duties, and performance.
  • Ensure prompt, courteous, and professional service to residents, guests, and visitors.
  • Maintain a visible presence in the lobby to oversee activity and provide assistance.
  • Respond to residents' inquiries, service requests, and concerns with efficiency and professionalism.

2. Staff Management

  • Train and mentor new concierge staff.
  • Conduct regular performance evaluations and provide feedback.
  • Foster a culture of hospitality, accountability, and service excellence.
  • Ensure staff compliance with company policies, dress code, and standard operating procedures.

3. Resident & Guest Relations

  • Build strong, positive relationships with residents, offering personalized and attentive service.
  • Handle escalated resident complaints or requests and provide timely resolution.
  • Coordinate services such as reservations, transportation, deliveries, and other concierge offerings.

4. Security & Safety Support

  • Monitor building access and ensure proper visitor registration procedures.
  • Work closely with security personnel to maintain a safe and secure environment.
  • Report and follow up on any unusual or suspicious activity.

5. Administrative Tasks

  • Prepare concierge shift schedules, incident reports, and daily activity logs.
  • Maintain up-to-date contact lists, vendor directories, and concierge service resources.
  • Assist with move-ins/move-outs and coordinate with building management for resident requirements.

Qualifications:

  • Proven experience in concierge, hospitality, or front office operations (minimum 2 years in a supervisory role).
  • Strong interpersonal, leadership, and communication skills.
  • Knowledge of Makati area services, local attractions, and amenities is a plus.
  • Proficiency in MS Office and property management systems (PMS) preferred.
  • Ability to remain calm and professional in high-pressure situations.
  • Must be willing to work flexible hours, including weekends and holidays.

Preferred Attributes:

  • Background in hospitality or property management.
  • Customer-first mindset with a high attention to detail.
  • Trustworthy, discreet, and well-groomed.
  • Fluent in English and Filipino.

Job Type: Full-time

Benefits:

  • Health insurance
  • Life insurance

Ability to commute/relocate:

  • Makati City: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Location:

  • Makati City (Preferred)

Work Location: In person

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