Concierge Supervisor

3 days ago

Makati City, National Capital Region, Philippines Century Properties Management Inc. Full time ₱900,000 - ₱1,200,000 per year

Job Title: Concierge Supervisor

Location: Makati City, Philippines

Reports To: Property Manager / Building Manager

Employment Type: Full-Time

Job Summary:

The Concierge Supervisor is responsible for overseeing the daily operations of the concierge team to ensure excellent service delivery to residents and guests of the high-rise condominium. This role involves managing front-desk personnel, handling resident concerns, maintaining service quality standards, and ensuring a high level of security and hospitality at all times.

Key Responsibilities:

1. Concierge Operations Oversight

  • Supervise and coordinate concierge/front desk staff schedules, duties, and performance.
  • Ensure prompt, courteous, and professional service to residents, guests, and visitors.
  • Maintain a visible presence in the lobby to oversee activity and provide assistance.
  • Respond to residents' inquiries, service requests, and concerns with efficiency and professionalism.

2. Staff Management

  • Train and mentor new concierge staff.
  • Conduct regular performance evaluations and provide feedback.
  • Foster a culture of hospitality, accountability, and service excellence.
  • Ensure staff compliance with company policies, dress code, and standard operating procedures.

3. Resident & Guest Relations

  • Build strong, positive relationships with residents, offering personalized and attentive service.
  • Handle escalated resident complaints or requests and provide timely resolution.
  • Coordinate services such as reservations, transportation, deliveries, and other concierge offerings.

4. Security & Safety Support

  • Monitor building access and ensure proper visitor registration procedures.
  • Work closely with security personnel to maintain a safe and secure environment.
  • Report and follow up on any unusual or suspicious activity.

5. Administrative Tasks

  • Prepare concierge shift schedules, incident reports, and daily activity logs.
  • Maintain up-to-date contact lists, vendor directories, and concierge service resources.
  • Assist with move-ins/move-outs and coordinate with building management for resident requirements.

Qualifications:

  • Proven experience in concierge, hospitality, or front office operations (minimum 2 years in a supervisory role).
  • Strong interpersonal, leadership, and communication skills.
  • Knowledge of Makati area services, local attractions, and amenities is a plus.
  • Proficiency in MS Office and property management systems (PMS) preferred.
  • Ability to remain calm and professional in high-pressure situations.
  • Must be willing to work flexible hours, including weekends and holidays.

Preferred Attributes:

  • Background in hospitality or property management.
  • Customer-first mindset with a high attention to detail.
  • Trustworthy, discreet, and well-groomed.
  • Fluent in English and Filipino.

Job Type: Full-time

Benefits:

  • Health insurance
  • Life insurance

Ability to commute/relocate:

  • Makati City: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Location:

  • Makati City (Preferred)

Work Location: In person

  • Concierge Supervisor

    1 week ago

    Makati City, National Capital Region, Philippines Dusit Thani Manila Full time ₱900,000 - ₱1,200,000 per year

    Job Summary:We're looking for a Concierge Supervisor to oversee and support the daily operations of the Concierge team. Under the guidance of the Front Office Manager, this role ensures guests receive prompt, courteous, and knowledgeable service, while supervising staff performance, transportation services, and guest requests.Key Responsibilities:Supervise...

  • Nurse Concierge

    1 day ago

    Makati City, National Capital Region, Philippines Genfinity Full time ₱50,000 per year

    About The Job Nurse ConciergeAre you looking for a position with tremendous growth potential?Gallagher Bassett, a premier multiline claims services provider, is looking for Philippine-licensed RNs to be part of their team in their Metro Manila site. The role is responsible for assisting US-based Case Managers in completion of tasks to promote quality medical...

  • Clinical TeleReceptionist

    3 days ago

    Makati City, National Capital Region, Philippines Careview Corporation Full time ₱800,000 - ₱1,200,000 per year

    Job description:Summary:Patients will find Careview more reachable, and easy to contact. Act as a concierge for all Careview centers and services. Response to schedule will be less than 10 minutes (Sales to ask schedule for patient). Centralize and efficient way for announcing, disseminating information and reminder of patient schedule. They will document...

  • Concierge Supervisor

    6 days ago

    Quezon City, National Capital Region, Philippines Ayala Property Management Corporation Full time ₱900,000 - ₱1,200,000 per year

    Job Description:Attends to the daily concerns of residents and ensures that proper action is always givenMeet residents' needs, offer options, resolves problems and gives feedback to residents to ensure full customer satisfactionEnsure proper implementation of safety and security policies of the propertyFollow the standards in filing documents and the...

  • Concierge Supervisor

    2 weeks ago

    Quezon City, National Capital Region, Philippines Ayala Property Management Corporation (APMC) Full time ₱900,000 - ₱1,200,000 per year

    Job Description:Attends to the daily concerns of residents and ensures that proper action is always givenMeet residents' needs, offer options, resolves problems and gives feedback to residents to ensure full customer satisfactionEnsure proper implementation of safety and security policies of the propertyFollow the standards in filing documents and the...

  • Concierge Supervisor

    3 days ago

    Quezon City, National Capital Region, Philippines Ayala Property Management Corporation (APMC) Full time ₱200,000 - ₱300,000 per year

    Job DescriptionAttends to the daily concerns of residents and ensures that proper action is always givenMeet residents' needs, offer options, resolves problems and gives feedback to residents to ensure full customer satisfactionEnsure proper implementation of safety and security policies of the propertyFollow the standards in filing documents and the...

  • Concierge Supervisor

    3 days ago

    Quezon City, National Capital Region, Philippines Ayala Property Management Corporation Full time ₱250,000 - ₱500,000 per year

    Job DescriptionAttends to the daily concerns of residents and ensures that proper action is always givenMeet residents' needs, offer options, resolves problems and gives feedback to residentsEnsures full customer satisfactionEnsure proper implementation of safety and security policies of the property.Follow the standards in filing documents and the procedure...

  • Front Desk/Concierge Supervisor in Quezon City

    3 days ago

    Quezon City, National Capital Region, Philippines TahjNSDMM Management Services Inc. Full time ₱250,000 - ₱500,000 per year

    • Minimum of 2 Years Work Experience • Proven experience as Supervisor or relevant role in a Hotel or Residential industry• Bachelor degree holder in Business Administration / Engineering / Tourism/ Hospitality - or other similar courses• Personable and projects a professional image• Ability to learn a variety of Job descriptions• Excellent...

  • Tier 3, Crew Support and Experience

    3 days ago

    Makati City, National Capital Region, Philippines Royal Caribbean Group Full time ₱900,000 - ₱1,200,000 per year

    Position Summary:The Concierge Agent, Crew Support is a high impact relationship driven position, which requires the ability to anticipate needs, resolve complex issues, be analytical and forward-thinking, with exceptional customer service and technical skills. Position requires dedication to serving our most valued and high-profile crew members. Individual...

  • Concierge Supervisor

    3 days ago

    Paranaque City, Calabarzon, Philippines Century Properties Management Inc. Full time ₱900,000 - ₱1,200,000 per year

    Job Title: Concierge SupervisorLocation: High-Rise Condominium, Parañaque CityReports To: Property Manager / Building ManagerSupervises: Concierge Staff, Front Desk Officers, Lobby AttendantsJob Summary:The Concierge Supervisor oversees the front-of-house operations of the condominium, ensuring exceptional service delivery to residents and guests. This role...

  • Property Administrator

    3 days ago

    Bacolod City, Western Visayas, Philippines Rockwell Land Corporation Full time ₱800,000 - ₱1,200,000 per year

    Job DescriptionResponsible for performing functions relating to the management of the residential real estate, establishing, and maintaining programs for the performance of the building systems.Such programs include a routine review and inspection of the various mechanical, electrical, life safety, plumbing, and elevator equipment and include a checklist of...

  • Property Administrator

    3 weeks ago

    Bacolod City, Western Visayas, Philippines Rockwell Land Corporation Full time

    Job DescriptionResponsible for performing functions relating to the management of the residential real estate, establishing, and maintaining programs for the performance of the building systems.Such programs include a routine review and inspection of the various mechanical, electrical, life safety, plumbing, and elevator equipment and include a checklist of...

  • Front Office Supervisor

    3 days ago

    Cebu City, Central Visayas, Philippines Mactan Seascapes Services Inc. Full time ₱350,000 - ₱550,000 per year

    Filinvest Hotel: CRIMSON RESORT & SPA MACTANIn accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan, and under the direct supervision of the Front Office Manager, the Front Office Supervisor is responsible for guest registration, guest check - out, cashiering and foreign exchange. The position...

  • Guest Services Team Leader

    1 week ago

    Surigao City, Caraga, Philippines Hospitality Innovators Full time ₱190,000 - ₱205,000 per year

    The Guest Services Team Leader supervises and coordinates the daily operations of the front desk, concierge, and other guest-facing services to ensure smooth, efficient, and welcoming experiences for all guests. This role supports the Guest Service Supervisor or Rooms Division Manager by providing guidance to the guest services team, monitoring service...

  • Front Office Supervisor

    3 weeks ago

    Cebu City, Central Visayas, Philippines Robinsons Land Corporation Full time

    OverviewDepartment: Front OfficeEmployee Type: ProbationaryResponsibilitiesShift Supervision: Oversee daily operations during assigned shifts. Ensure the front office team is well-prepared and adequately staffed. Manage guest check-ins, check-outs, and inquiries.Guest Services: Provide exceptional customer service and resolve guest issues or special...

  • Front Office Supervisor

    3 days ago

    Cebu City, Central Visayas, Philippines Robinsons Land Corp Full time ₱900,000 - ₱1,200,000 per year

    DepartmentFront OfficeJob posted onSep 04, 2025Employment typeProbationaryJob Responsibilities:Shift Supervision:Oversee daily operations during assigned shifts.Ensure the front office team is well-prepared and adequately staffed.Manage guest check-ins, check-outs, and inquiries.Guest Services:Provide exceptional customer service and resolve guest issues or...

  • Hotel Front Desk Supervisor

    4 weeks ago

    Antipolo City, Calabarzon, Philippines Jskhotels Full time

    Join One of Northern Indiana's Leading Hospitality GroupsAs one of the premier hospitality groups in Northern Indiana, we are proud of our rapid growth and strong reputation for excellence in guest service and team development. We own and operate Marriott, Hilton, and IHG Brands. With multiple properties and new locations on the horizon, we are expanding...

  • Front Office Supervisor

    1 week ago

    Cebu City, Philippines Robinsons Land Corporation Full time

    Overview Department: Front Office Employee Type: Probationary Responsibilities Shift Supervision: Oversee daily operations during assigned shifts. Ensure the front office team is well-prepared and adequately staffed. Manage guest check-ins, check-outs, and inquiries. Guest Services: Provide exceptional customer service and resolve guest issues or...

  • Room Attendant

    1 day ago

    Paranaque City, Calabarzon, Philippines Melco Resorts & Entertainment Full time ₱104,000 - ₱130,878 per year

    REQ13268 Room Attendant (Open Date: 10/09/2025)POSITION SUMMARY:The Attendant, Room is responsible for the daily servicing and turndown of the guest rooms and cleanliness of the service areas in accordance to established policies and procedure.Areas include the floor pantry including the staff toilet, guestroom corridors, stairwells and service lift...