Implementation Analyst

In this role, you are expected to:

• Provide implementation and project management support to Visa client institutions, processors and third-party platforms in the AP region to ensure customer expectations are successfully met.
• Coordinate directly with clients to understand product set up requirements and facilitate product configurations, conversions and maintenance requests without negative client impact.
• As a subject matter expert, acquire and maintain a good understanding of supported solutions to train and consult customers and internal stakeholders on optimum delivery and adoption of our products.
• Be the voice of the customer - Represent clients feedback, enhancement requests, system or operational requirements as well as negotiate and manage expectations internally and externally.
• Prepare and maintain detailed project scope documents, project plans, status reports, and issue logs across client communications and other channels including Microsoft Dynamics, Teams, and SharePoint.
• Be client-centric, build and enhance positive working relationships with key Visa client institutions and technology partners.
• Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines with moderate supervision.
• Stay current with industry and client trends and maintain a strong knowledge of Visa products and services.
• While the role is based in Pasay, Manila, you will deliver services to clients across the Asia Pacific region.
• We are looking to hire candidates who have already accumulated the relevant skills and experience. You will be curious about the payments industry, be results-driven and passionate about our clients. As a candidate you should have:
• Minimum 5 years of experience in Implementation, Project Management or Technical Support in Payments or Technology industry.
• Functional implementation experience, business analysis, testing, training or technical support experience in a client-facing role.
• Ability to apply project management methodology to manage projects with moderate supervision.
• Experience with data-interfacing projects to downline platforms for reporting and reconciliation of commercial card data.
• Experience working with expense, workflow management systems, financial solutions such as SAP Concur, Oracle iExpense, SAP Hana, Coupa, etc. is highly desired.
• Ability to quickly understand technical documents such as client facing guides and messaging specifications.
• Ability to break down problems into solvable components and utilize existing support mechanisms to resolution.
• Good verbal and written communication skills, presentation skills, attention to detail and ability to interact professionally and confidently with internal and external stakeholders.
• Good knowledge of standard MS Office tools (E.g., MS Project, Excel, PowerPoint, Word, Visio, etc.)
• Role is based in Pasay, Manila.

What will also help:

• Bachelor Degree in Computer Science, Technology or equivalent.
• Knowledge in credit card processing and card processing systems is highly desired.
• Experience with API project implementations and technology such as HTML, JSON, XML, SQL along with tools such as SOAP UI and Postman is a plus.
• Experience with commercial card solutions such as Central Travel Account, Virtual cards is an added advantage.
• Previous experience in roles such Software Development, Technical Support or Presales is a plus.
• Ability to converse or read Chinese, Japanese or Korean is a plus.
• Experience with Cash Management solutions, fund transfers and SWIFT is a plus.