WFH - Implementation Consultant

Overview

We are seeking a technically skilled and detail-oriented Implementation Consultant to join our team. This role is ideal for someone with strong coding capabilities, excellent communication skills, and experience in business analysis or software implementation. You will be responsible for translating customer requirements into platform configurations, managing project documentation, and ensuring successful delivery of insurance technology solutions.

Job Highlights

Monthly Rate: PHP 100,000-102,000

Number of Paid Hours Per Week: 40 hours

Schedule: Mondays to Fridays, 9:00 am to 6:00 pm, New York City, New York, USA

Work Arrangement: Work from home

Contract: Independent Contractor

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an "Independent Contractor," the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities

The role includes the following responsibilities:

• Elicit customer requirements using a range of tools and techniques as appropriate.
• Critically evaluate requirements gathered from multiple sources, reconcile conflicts, deconstruct complex information into more easily accessible details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Translate requirements into technical/functional requirements of the platform and prepare documentation for business processes and product configuration.
• Design and implement insurance products and claim data models based on customer requirements.
• Utilise tools within the platform to build user interfaces and user journeys for insurance products according to customer requirements.
• Utilise scripting language within the platform to implement business rules and financial calculations.
• Prepare testing documentation (as appropriate) and perform system testing and integration testing to ensure the project solution meets agreed requirements.
• Support customer testing.
• Analyse data conversion requirements and define data transformation and mapping as required.
• Facilitate discussions with stakeholders (both technical and business focused of varying degrees of seniority), preparing presentations and visual/written interpretations for customer projects.
• Produce and manage client-facing documentation and maintain/update documents for system and business processes.
• Act as the customer liaison and represent the company on customer sites as and when required.
• Manage and provide resolutions to customer enquiries within the project.
• Coordinate with the internal team and third parties/customers for successful project delivery.
• Manage changes to the project scope, project plan and project costs.
• Report on project progress to customers and management, and escalate issues for resolution.
• Identify project risks and mitigation techniques.
• Create and maintain project documentation including change requests, risk register and project tracking reports.
• Collaborate with the development team to spec and design new features for the platform.
• Provide knowledge and technical assistance to other members within the Implementation Consultant team.
• Support and contribute to best practices.
• Comply with company policies and procedures on information security.

Requirements

Skills and Experience:

The role requires the following skills and experience:

• Strong coding and development skills with a solid understanding of programming logic
• Proficiency in object-oriented programming languages such as C++, C#, PHP, or Java (Python is also acceptable).
• Experience with or willingness to learn Groovy (our platform, Entsia, is written in Groovy)
• A thorough understanding of the full software development project lifecycle.
• Experience within a business analyst or technical business analyst role.
• Experience in creating a range of documentation including but not exclusive to business requirements, process maps and technical specifications.
• Commercial experience working in both waterfall and agile methodologies.
• Experience working with and configuring large and/or complex software packages.
• An understanding of relational databases.
• Proven stakeholder management skills.
• Strong customer-facing and communication skills.
• Demonstrable experience of having difficult conversations with stakeholders.
• Solid organisation skills including attention to detail and multitasking skills.
• A collaborative approach to work, with demonstrable experience of contributing outside of the immediate role.
• Experience in general insurance relating to policy and/or claims functions (highly desirable).
• Degree qualified or equivalent commercial experience.

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring
• Steady freelance job

Reminder

Apply directly to the link provided; you will be redirected to BruntWork's Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording. APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.

Job Code: ZR_26584_JOB