Implementation Analyst

4 days ago

Manila, National Capital Region, Philippines VISA WORLDWIDE PTE. LIMITED Full time $60,000 - $80,000 per year
Job Description

Key Responsibilities:

  • Ensure that and Cybersource platform migration projects are thoroughly understood and meet all token migration prerequisites and requirements
  • Coordinate and maintain a consistent approach to merchant onboarding or separation, including the communication of formalized implementation, portfolio migration, and supporting processes
  • Deliver repeatable and process-focused solutions
  • Create and manage key documentation such as procedures, templates, flow documents, and best practices for enablement
  • Oversee overall project tasks, timelines, and reporting to ensure on-time and high-quality implementations
  • Assist various teams, including Product & Technology, Client Services (CS), and Sales, in reviewing and defining roles and responsibilities, client communication channels, rules of engagement, and cross-team procedures for all and Cybersource support and implementation engagements
  • Provide token migration project support to key partners of and Cybersource, including integration guidance, mitigation and remediation planning, troubleshooting and resolution, and general project consultation
  • Offer project-specific implementation and product knowledge and requirements to customer-facing teams as needed to ensure consistently excellent customer service
  • Maintain expert-level knowledge of all and Cybersource integrations, products, and services through supplemental training and self-managed education
  • This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications

  • 2 or more years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications

  • 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
  • Proficient in program management and project management, with experience using industry tools, data reporting, and application support
  • Demonstrated ability to solve technical integration problems
  • Strong capability to articulate complex topics to diverse audiences
  • Proven ability to effectively strategize and prioritize multiple high-impact initiatives
  • Excellent interpersonal skills, with the ability to develop and influence relationships across various levels of the organization
  • Ability to navigate ambiguity and handle complex concepts
  • Exceptional written and verbal communication skills, with a keen attention to detail and a commitment to accuracy
  • A self-starter with strong organizational skills, adept at resolution management and proactive reporting
  • A strong background in data analytics is preferred
  • Experience with Authorize.Net, Cyber source, payments, PCI compliance, and risk mitigation methodologies is preferred
  • Excellent verbal and written communication skills
  • Strong organizational and time management skills

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