Implementation Consultant

1 day ago

Manila, National Capital Region, Philippines VISA WORLDWIDE PTE. LIMITED Full time $90,000 - $120,000 per year
Job Description

Responsibilities

  • Provide implementation and configuration support, Meet all milestones and deliverables in a timely manner, Ensure customer expectations are met and exceeded.
  • Coordinate directly with peers to understand card program set up requirements and facilitate new card program installations, conversions and maintenance requests without customer impact.
  • Ability to demonstrate subject matter expert knowledge in implementations from a technical and or operational perspective.
  • Manage non routine, complex processing and change requests, as well as support customer initiatives.
  • Act as approver for other analysts on client program changes.
  • Conduct and trend internal and external opportunities and present for development within department.
  • Assess operational opportunities to increase service quality or efficiency within department.
  • Prepare and maintain detailed project plans, status reports, and issues logs in support of initiatives.
  • Build and enhance positive working relationships with internal stakeholders.
  • Represent customer system and operational requirements to internal Visa organizations.
  • Coordinate internal Visa resources to ensure delivery on commitments.
  • Report customer project accomplishments and deliverables to management monthly.
  • Provide training to internal and or cross-functional teams and external clients, as applicable.
  • Proactively identify and recommend opportunities for process improvement resulting in improved efficiency and effectiveness, and increased customer satisfaction.
  • 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience in Business, Finance, Computer Science, or Information Technology, or a minimum of 5 to 7 years equivalent work experience in a customer support role in software, financial or information services. 3 to 5 years of direct Visa experience is preferred.
  • Experience using standard MS Office tools, e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.
  • Excellent time management, organization, and planning skills are essential.
  • Excellent verbal, written, presentation and interpersonal skills are required.
  • Ability to comprehend and translate complex technical issues and apply to business solutions
  • Demonstrate ability to articulate complex technical terms or processes into business language.
  • Able to set priorities, influence others, and manage customer expectations
  • Demonstrate success in customer relationship management.
  • Self starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi task under deadlines.
  • Working knowledge of client business drivers as it relates to their operations and processing services.

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