Customer Service Presentative

2 weeks ago

Makati City, National Capital Region, Philippines Lean Solutions Group Full time ₱150,000 - ₱250,000 per year

We are seeking detail-oriented and customer-focused individuals to join our team as
full-time Customer Support Agents
. This role focuses on handling customer inquiries, delivery instructions, and missing package requests primarily through digital channels such as our website chat platform and SMS/text. Occasional email follow-ups may be required, while rare phone interactions are typically handled by escalations or specialized teams.

Key Responsibilities:

  • Manage and respond to customer inquiries regarding order status, delivery instructions, and missing package requests via website chat and SMS/text.
  • Provide follow-up support through email when necessary.
  • Maintain professionalism and accuracy in communication across all channels.
  • Handle a maximum of 3 concurrent interactions (e.g., 2 chats and 1 text).
  • Ensure timely responses, with at least 80% of chats answered within 3 minutes.
  • Consistently meet quality standards by achieving a minimum of 90% on audited interactions (4–8 audits/month, conducted by the Quality team).
  • Collaborate with the escalation team (AST agents) when issues require phone contact or advanced handling.
  • Adhere to established processes and service level agreements (SLAs).

Qualifications:

  • At least a High School Graduate; College level or Graduate preferred.
  • Prior customer service or BPO experience is an advantage but not required.
  • Strong written communication skills with excellent grammar and clarity.
  • Ability to multitask effectively while maintaining accuracy and quality.
  • Comfortable using multiple digital platforms and communication tools.
  • Strong problem-solving skills and a customer-first mindset.

Performance Metrics:

  • Productivity SLA:
    80%+ of chats answered within 3 minutes.
  • Quality SLA:
    90%+ score on interaction audits (4–8 audits per month).

  • Waiter/Food Packer Kuwait City, Kwait

    4 days ago

    Quezon City, National Capital Region, Philippines Kaizen United Customer Service Company Full time ₱444,000 - ₱1,332,000 per year

    Waiter dutiesGreet customers and guide them to their tables.Take food and beverage orders and enter them into the system.Provide menu recommendations and answer questions about food and beverages.Serve food and drinks to customers, ensuring accuracy and presentation.Check on customers to ensure satisfaction and refill drinks.Address customer service issues...

  • Customer Service Associate

    1 week ago

    Makati City, National Capital Region, Philippines Cooee Inc. Full time ₱250,000 - ₱450,000 per year

    Customer Service Associate (Retail Account)DAYSHIFT |Fulltime | Makati (Full Onsite)Start Immediately Grow With UsWere looking for fresh graduates and entry level candidates (up to 3 years experience) who are eager to learn, grow, and build their career in customer service.Strong interest in customer service (preferred)Confident English communication for...

  • Customer Service Associate

    1 week ago

    Makati City, National Capital Region, Philippines Cooee Inc. Full time ₱250,000 - ₱450,000 per year

    Customer Service Associate (Retail Account)DAYSHIFT | Fulltime | Makati (Full Onsite)Start Immediately Grow With UsWere looking for fresh graduates and entry level candidates (up to 3 years experience) who are eager to learn, grow, and build their career in customer service.Strong interest in customer service (preferred)Confident English communication for...

  • Customer Service Representative

    4 days ago

    Makati City, National Capital Region, Philippines Be One of Us - Cooee Inc Full time ₱250,000 - ₱500,000 per year

    DAYSHIFT |Fulltime | Makati (Full Onsite)Start Immediately Grow With UsWere looking for fresh graduates and entry level candidates (up to 5 years experience) who are eager to learn, grow, and build their career in customer service.Strong interest in customer service (preferred)Confident English communication for phone & email supportComfortable with MS...

  • Customer Service Associate

    4 days ago

    Makati City, National Capital Region, Philippines Be One of Us - Cooee Inc Full time ₱150,000 - ₱250,000 per year

    Customer Service Associate (Retail Account)DAYSHIFT |Fulltime | Makati (Full Onsite)Start Immediately Grow With UsWere looking for fresh graduates and entry level candidates (up to 5 years experience) who are eager to learn, grow, and build their career in customer service.Strong interest in customer service (preferred)Confident English communication for...

  • Customer Service Specialist

    3 days ago

    Makati City, National Capital Region, Philippines Chevron Full time ₱1,200,000 - ₱2,400,000 per year

    Total Number of Openings1About UsChevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.Chevron markets Caltex fuels, lubricants and other petroleum products in the Philippines. Our network of...

  • Customer Service Associate – Entry Level

    2 weeks ago

    Makati City, National Capital Region, Philippines e-Transfer Advance Processing Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionThe Customer Support Associate oversees a team of Junior Customer Support Associates, reviewing their customer interactions and transactions, and evaluating their performance based on defined key performance indicators (KPIs).Duties and ResponsibilitiesSupport the Supervisor in managing the day-to-day operations of the customer support...

  • Customer Service

    6 days ago

    Makati City, National Capital Region, Philippines SpringSkill Full time ₱9,000,000 per year

    Job Title: Customer Service - Mandarin (Financial)Work Location: Rockwell, MakatiSalary: ₱75,000.00Job SummaryWe are seeking Mandarin-speaking professionals to join a Financial Services team in Rockwell. This role does not require prior call center experience (CCE), making it an excellent opportunity for candidates looking to start or transition into the...

  • Customer Service

    6 days ago

    Makati City, National Capital Region, Philippines Go-Get Data Consultancy Full time ₱75,000 per year

    Customer Service Representative – Mandarin (Financial Account)Site:RockwellStart Date:Sept 28 – Oct 19Salary:₱75,000Role Overview:Provide customer support for a financial account, handling inquiries and concerns from Mandarin-speaking clients with professionalism and accuracy.Qualifications:Proficiency in Mandarin (B2 CEFR or higher).No prior CCE...

  • Customer Service Representative

    1 week ago

    Makati City, National Capital Region, Philippines ActionLabs IT Services Phils. Corp Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionActionLabs IT Services Phils. Corp. offers a wide range of services including Managed Services, Technology Solutions, Infrastructure Solutions, Maintenance Services, Call Center Services, and Enterprise Solutions. We are the leading Authorized Service Partner (ASP) for well-known global brands. Our commitment is to provide top-tier support...