Customer Service Presentative

2 weeks ago

Makati City, National Capital Region, Philippines Lean Solutions Group Full time ₱150,000 - ₱250,000 per year

We are seeking detail-oriented and customer-focused individuals to join our team as
full-time Customer Support Agents
. This role focuses on handling customer inquiries, delivery instructions, and missing package requests primarily through digital channels such as our website chat platform and SMS/text. Occasional email follow-ups may be required, while rare phone interactions are typically handled by escalations or specialized teams.

Key Responsibilities:

  • Manage and respond to customer inquiries regarding order status, delivery instructions, and missing package requests via website chat and SMS/text.
  • Provide follow-up support through email when necessary.
  • Maintain professionalism and accuracy in communication across all channels.
  • Handle a maximum of 3 concurrent interactions (e.g., 2 chats and 1 text).
  • Ensure timely responses, with at least 80% of chats answered within 3 minutes.
  • Consistently meet quality standards by achieving a minimum of 90% on audited interactions (4–8 audits/month, conducted by the Quality team).
  • Collaborate with the escalation team (AST agents) when issues require phone contact or advanced handling.
  • Adhere to established processes and service level agreements (SLAs).

Qualifications:

  • At least a High School Graduate; College level or Graduate preferred.
  • Prior customer service or BPO experience is an advantage but not required.
  • Strong written communication skills with excellent grammar and clarity.
  • Ability to multitask effectively while maintaining accuracy and quality.
  • Comfortable using multiple digital platforms and communication tools.
  • Strong problem-solving skills and a customer-first mindset.

Performance Metrics:

  • Productivity SLA:
    80%+ of chats answered within 3 minutes.
  • Quality SLA:
    90%+ score on interaction audits (4–8 audits per month).

  • Waiter/Food Packer Kuwait City, Kwait

    4 days ago

    Quezon City, National Capital Region, Philippines Kaizen United Customer Service Company Full time ₱444,000 - ₱1,332,000 per year

    Waiter dutiesGreet customers and guide them to their tables.Take food and beverage orders and enter them into the system.Provide menu recommendations and answer questions about food and beverages.Serve food and drinks to customers, ensuring accuracy and presentation.Check on customers to ensure satisfaction and refill drinks.Address customer service issues...

  • Customer Service Specialist

    4 days ago

    Marikina City, National Capital Region, Philippines Carlcare Service PH Inc. Full time ₱252,000 - ₱300,000 per year

    Provide administrative and operational support to service center teams in NCR and North Luzon. Handle data encoding, case monitoring, and documentation of customer and dealer transactions. Assist in processing warranty claims, parts requisitions, replacements, and refunds. Coordinate with technicians, logistics, warehouse, finance and dealer care teams...

  • Customer Service Associate

    1 week ago

    Makati City, National Capital Region, Philippines Cooee Inc. Full time ₱250,000 - ₱450,000 per year

    Customer Service Associate (Retail Account)DAYSHIFT |Fulltime | Makati (Full Onsite)Start Immediately Grow With UsWere looking for fresh graduates and entry level candidates (up to 3 years experience) who are eager to learn, grow, and build their career in customer service.Strong interest in customer service (preferred)Confident English communication for...

  • Customer Service Associate

    7 days ago

    Makati City, National Capital Region, Philippines Cooee Inc. Full time ₱250,000 - ₱450,000 per year

    Customer Service Associate (Retail Account)DAYSHIFT | Fulltime | Makati (Full Onsite)Start Immediately Grow With UsWere looking for fresh graduates and entry level candidates (up to 3 years experience) who are eager to learn, grow, and build their career in customer service.Strong interest in customer service (preferred)Confident English communication for...

  • Customer Service Associate

    4 days ago

    Makati City, National Capital Region, Philippines Cooee Inc. Full time ₱250,000 - ₱500,000 per year

    Customer Service Associate (ENTRY LEVEL - Retail Account)DAYSHIFT | Fulltime | Makati (Full Onsite)Start Immediately Grow With UsWere looking for fresh graduates and entry level candidates (up to 3 years experience) who are eager to learn, grow, and build their career in customer service.Strong interest in customer service (preferred)Confident English...

  • Customer Service Representative

    1 week ago

    Makati City, National Capital Region, Philippines Quantified Commerce Full time $6,000 - $12,000 per year

    Remote position Virtual training and work from home (remote) Base Monthly Pay: $700 with Competitive Incentives. How will this role have an impact? As part of the Quantified Commerce healthcare customer success team, you will interact with patients and resolve any billing and customer service related issues that they might have.This role will report to a...

  • Customer Service Representative

    4 days ago

    Makati City, National Capital Region, Philippines Be One of Us - Cooee Inc Full time ₱250,000 - ₱500,000 per year

    DAYSHIFT |Fulltime | Makati (Full Onsite)Start Immediately Grow With UsWere looking for fresh graduates and entry level candidates (up to 5 years experience) who are eager to learn, grow, and build their career in customer service.Strong interest in customer service (preferred)Confident English communication for phone & email supportComfortable with MS...

  • Customer Service Associate

    4 days ago

    Makati City, National Capital Region, Philippines Be One of Us - Cooee Inc Full time ₱150,000 - ₱250,000 per year

    Customer Service Associate (Retail Account)DAYSHIFT |Fulltime | Makati (Full Onsite)Start Immediately Grow With UsWere looking for fresh graduates and entry level candidates (up to 5 years experience) who are eager to learn, grow, and build their career in customer service.Strong interest in customer service (preferred)Confident English communication for...

  • Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines St. Joseph the Worker Labor Service Cooperative Full time ₱200,000 - ₱400,000 per year

    Company DescriptionSt. Joseph the Worker Labor Service Cooperative is a manpower services provider committed to connecting talented professionals with reputable companies across various industries. We specialize in providing workforce solutions that ensure efficiency, quality, and reliability. Our mission is to help jobseekers find the right opportunities...

  • Customer Service

    1 week ago

    Makati City, National Capital Region, Philippines Marie France Bodyline International, Inc. Full time ₱200,000 - ₱250,000 per year

    Customer Service and Sales SpecialistAre you a motivated and enthusiastic professional with a strong sales mindset?If you're passionate about delivering great customer experiences and have a knack for sales, we want you on our teamWe're looking for a Customer Service and Sales Specialist who excels at upselling and is confident in interacting with clients...