Restaurant Shift Supervisor

4 days ago

Ortigas, Philippines Upsurge Unlimited Services Inc Full time ₱42,000 - ₱60,000 per year

ABOUT US:

Our company, Sichu Malatang, is the first to bring authentic Szechuan malatang to the Filipino yuppies, foodies, and mallgoers in the Philippines. We serve a unique hotpot experience personalized to each one's food preferences, with each bowl weighed and paid according to your cravings. In 2019, Sichu Malatang opened its first store in Double Dragon Meridian Park and instantly became a hit to the Chinese market. Sichu eventually adopted a more localized approach in marketing, social media content and store design, while maintaining a modern Chinese ambiance. We also added new cooking techniques and now offer three choices - Hotpot, Drypot and Mixpot, all cooked in-store by our Chinese Chefs. It is served fast by the bowl so that you can enjoy your hotpot noodles on a quick lunch break or on a casual dinner with friends and work colleagues.

JOB SUMMARY:

The Shift Supervisor oversees daily operations during assigned shifts to ensure smooth workflow, excellent customer service, and compliance with company standards. This role involves supervising staff, delegating tasks, handling customer concerns, monitoring sales and inventory, and ensuring operational efficiency. The Shift Supervisor acts as the manager-on-duty in the absence of the Store Supervisor.

KEY RESPONSIBILITIES:

Operations Management

  • Oversee and coordinate all front-of-house (FOH) and back-of-house (BOH) activities during the shift.
  • Ensure food and service quality standards are consistently met.
  • Monitor cleanliness, sanitation, and safety in dining and kitchen areas.
  • Manage opening and closing procedures, including cash counts, reports, and store security.

Staff Supervision & Support

· Assign tasks and responsibilities to staff according to shift needs.

· Supervise team performance and provide guidance or corrective action as necessary.

· Train and mentor new employees to follow company procedures and service standards.

· Motivate and support staff to ensure productivity and teamwork.

Customer Service

  • Greet and interact with customers to ensure satisfaction.
  • Address customer complaints or issues promptly and professionally.
  • Maintain a positive and welcoming dining environment.

Cash & Inventory Management

  • Supervise cash handling, ensuring accuracy and adherence to company policies.
  • Monitor sales transactions, discounts, and voids to prevent discrepancies.
  • Assist in inventory checks and alert management of low stock or shortages.
  • Ensure proper portioning, waste control, and efficient use of supplies.

Reporting & Compliance

  • Prepare shift reports, including sales, cash reconciliation, and staff performance.
  • Ensure compliance with company policies, labor laws, and health & safety regulations.
  • Escalate major issues or incidents to the Store/Branch Manager.

Qualifications

· Education: college-level or degree in Hospitality/Business preferred.

· Experience: 1–2 years of supervisory experience in food service, retail, or hospitality

Skills:

  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Ability to handle pressure and resolve conflicts calmly.
  • Strong organizational and multitasking abilities.
  • Basic knowledge of POS systems, cash handling, and inventory control.

Physical Requirements:

  • Ability to stand and walk for long periods.
  • Flexibility to work evenings, weekends, and holidays.

Job Type: Full-time

Pay: From Php21,000.00 per month

Benefits:

  • Paid training
  • Staff meals provided

Education:

  • Bachelor's (Preferred)

Experience:

  • Restaurant management: 2 years (Preferred)

Work Location: In person

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