Customer Success Analyst

2 days ago

Makati City, National Capital Region, Philippines OpenText (Philippines), Inc. Full time ₱1,500,000 - ₱2,500,000 per year

Your Impact:

A Customer Success Rep role at OpenText is more than just a job, it's an opportunity to impact lives. As a key contributor, you'll be instrumental in ensuring that our customers can successfully use Fortify on Demand (FoD) services and renew their contracts.

What the role offers:

The Customer Success Rep's job is driven by the individual requests of the Fortify on Demand customer. The daily activities of a CSM should be easily categorized within in the following outline of responsibilities:

  • Ensure customer adoption of the Fortify on Demand Portal and effectively manager customer relationships.
  • Handle post-sales documentation, and daily customer scan requests
  • Collaborate closely with Project Managers, Auditors, Testers, and customers to ensure the timely and accurate delivery of services in alignment with the relevant Product Service Descriptions and Service Level Agreements (SLAs).

What you need to Succeed:

  • 3-4 years of experience in Customer Success, Sales, Customer Service, or Project/Program Management (or equivalent)
  • Prior experience in customer-focused service and sales is preferred
  • Strong organizational and attention-to-detail skills
  • Excellent written and verbal communication skills
  • Quick to learn new systems and platforms, with a strong understanding of their impact on customers
  • Proficient in Microsoft Office, with the ability to create accurate and informative reports for customers, management, and team members

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