Application Support Analyst

Secure Systems, Empower Businesses, Drive Accuracy Every Day

Our client is
a global leader in secure business payments, safeguarding over $216 billion annually from fraud, errors, and cybercrime.
They provide continuous control monitoring and automated verification tools that protect accounts payable and receivable, ensuring seamless transactions. With more than 7.5 million verified vendor accounts and over 2,500 business customers worldwide, Eftsure empowers organizations to transact confidently, innovate securely, and set the new standard for reliability and trust in digital payments.

Be Part of Our Client's Team

Be part of our client's team as an
Application Support Analyst
, where you respond to support issues, investigate and replicate problems, provide process improvements, and maintain high-quality standards. Collaborate with global counterparts, manage customer data, and tackle diverse challenges while ensuring secure, seamless, and efficient digital payment operations.

Your Career Snapshot

Employment Type: Full time

Shift: Day Shift, Weekends Off

Work Setup: Onsite, Quezon City

Perks Designed for You

• Competitive Salary Package
• Day shift schedule
• HMO coverage with free dependent upon regularization
• Prime office location in Quezon City (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit
  
  )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

What You Bring to the Table

• At least
  1 year of relevant work experience
• Excel expertise and proficiency in MS Office products
• Background supporting SaaS applications
• Excellent verbal and written communication skills
• Personable, able to build strong relationships
• Innovative and creative mindset
• Strong attention to detail
• Confidence, adaptability, and resilience
• Self-motivated with the ability to work autonomously and collaboratively
• Strong problem-solving skills

What You'll Be Doing

• Respond to level 1 and level 2 product support issues via tickets, phone calls, or remote sessions
• Investigate and replicate issues that meet quality assurance requirements
• Provide feedback and recommendations to improve processes and procedures
• Stay current with updates, processes, policies, and procedures
• Contribute to the continuous improvement of Support team practices
• Provide regular and ad hoc support for the company as required
• Comply with corporate and divisional service, personal, professional, and ethical standards
• Review and sanitize customer data using CSV/Excel and liaise with overseas counterparts before importing data into internal support system
• Perform any other tasks and activities suitable for a Support role

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as
one of the Top 20 Dream Companies of Filipinos in 2024,
Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now
and be part of the
#EmaptaEra