IT Systems Support Analyst – HR Systems

2 days ago

Makati City, National Capital Region, Philippines Strategic Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

IT Systems Support Analyst – HR Systems


Location:
Ayala, Makati City


Work Setup:
Hybrid (2 Days Onsite / 3 Days Remote)


Shift:
Day Shift

Overview

We are seeking an
IT Systems Support Analyst – HR Systems
to support and optimize HR software solutions, with a strong focus on
Workday Payroll
. This role is vital in maintaining a seamless HR application landscape, resolving system issues, and enhancing user experience across the organization.

Key Responsibilities

  • Provide ongoing ("evergreen") support for HR software solutions, especially Workday Payroll.
  • Manage incidents and changes following ITSM principles using
    ServiceNow
    .
  • Coordinate testing, deployment, and change validation across multiple support teams.
  • Collaborate with HR stakeholders to understand business workflows and address system issues.
  • Participate in the full software development lifecycle, focusing on system support and process optimization.

Qualifications

  • Experience supporting vendor-based or SaaS HR applications (
    Workday preferred
    ).
  • Strong understanding of
    ITSM Incident and Change Management
    processes.
  • Hands-on experience with
    ServiceNow Incident and Task Management
    .
  • Proven ability to coordinate effectively across cross-functional technical and HR teams.
  • Preferred: Exposure to
    payroll systems
    and
    HR workflows
    .
  • Strong communication, analytical, and problem-solving skills.


Benefits

  • Full-Time Permanent Employment
  • Competitive Salary Package
  • Hybrid Work Setup: Ayala Makati (2 Days Onsite / 3 Days Remote)
  • HMO Coverage: Up to 500K
  • Leave Credits: Prorated, applicable on first day
  • Government Benefits
  • 13th Month Pay
  • Team Building Activities

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