HR Application Analyst

Internal Job Title: Application Analyst – HR Solutions Support

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: Monday to Friday, 3PM to 11PM Manila time, overlaps with UK operating hours

Employment type: Permanent

Location: Makati City, Metro Manila

Pay range: We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable within the salary range of Php 60,000 to Php 81,000 to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

We are looking for a dedicated Application Analyst – HR Solutions Support to join our Colleague Solutions team. In this role, you will be providing expert end-user support and technical governance across HR systems (primarily Workday) while resolving complex issues, managing system transitions, and collaborating with stakeholders to ensure smooth operations and continuous improvement in HR solutions.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as an Application Analyst – HR Solutions Support?

Reporting to the Service Manager – HR Systems, your accountabilities will include:

• Deliver exemplary end-user support across core HR applications, with Workday as the core HCM.
• Triage, troubleshoot, and resolve complex incidents and service requests across HR systems, including Workday (HCM, Integrations, Reporting, etc.), PageUp, and VNDLY.
• Develop and enforce best practice technical governance for the HR application suite.
• Partner with the HR Solutions Delivery team to transition new configuration, releases, and continuous improvements into live operation.
• Proactively engage with stakeholders across the organisation to instill confidence in the HR Solutions area.

Please review the attached job description for further details on the role.

What makes you the ideal candidate for this role?

An ideal candidate has the following qualities:

Essential:

• In-depth knowledge of HR applications and broad HCM systems experience (Workday is the core).
• Direct, hands-on experience in one or more Workday modules (e.g., HCM, Integrations, Reporting).
• Good knowledge of ITIL processes and Service Management best practices.
• Ability to triage, troubleshoot, and resolve complex problems using technical expertise.
• Proven ability to deliver excellent end-user support and meet SLAs.
• Professional qualification or equivalent by experience, or degree qualified with significant experience.
• Strong communicating and influencing skills to advise senior members of staff and stakeholders.

Desirable:

• Experience with troubleshooting Workday integration failures and data discrepancies.
• Working knowledge of other HR applications like PageUp (Recruitment, Onboarding) or VNDLY (Vendor Management System)

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.

Applications received through the system will be reviewed on a rolling basis and may close the vacancy once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.