Dispatch and Operations Manager
2 days ago
- Oversee daily dispatch operations, ensuring timely and efficient deployment of vehicles and personnel
- Develop and implement operational strategies to improve logistics efficiency and cost-effectiveness
- Coordinate closely with drivers, helpers and clients to ensure smooth delivery schedules
- Monitor real-time fleet movement and respond proactively to delays, breakdowns, or route changes
- Ensure compliance with transport regulations, safety standards, and company policies
- Handle escalations related to delivery delays, client complaints, or operational disruptions
- Analyze data from dispatch systems and reports to optimize routing and fleet utilization
- Collaborate with maintenance and admin teams to ensure vehicle readiness and documentation
- Prepare and present regular reports on operational performance, cost control, and efficiency metrics
- Lead process improvement initiatives to enhance dispatch accuracy and customer satisfaction
- Train and mentor team members to build operational capabilities and ensure alignment with company goals
Job Type: Full-time
Work Location: In person
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