Dispatcher

11 hours ago

Makati City, National Capital Region, Philippines Achieve Without Borders, Inc. Full time ₱300,000 - ₱600,000 per year

About the Role:You will play a critical role in ensuring the smooth operation of our organization by coordinating and managing the scheduling and dispatching of resources such as vehicles, equipment, or personnel.

Responsibilities:

  • Receive delivery requests and record significant information.
  • Address problems and requests by transmitting information or providing solutions.
  • Receive and dispatch orders for products or deliveries.
  • Prioritize deliveries based on urgency and importance.
  • Use a phone or computer to send drivers, vehicles, or other field units to appropriate locations.
  • Monitor the route and status of drivers to coordinate and prioritize their schedules.
  • Provide drivers with information about orders, traffic, obstacles, and requirements.
  • Enter data into the computer system and maintain logs and records of calls, activities, and other information.
  • Develop delivery routes and maintain contact with drivers throughout the day.
  • Collaborate with management to modify daily routes to accommodate the needs of customers/clients.
  • Act as a communication liaison by answering incoming phone calls from drivers on the road.
  • Cultivate strong relationships with drivers and customers to minimize the stress associated with last-minute schedule changes.
  • Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries.
  • Carry out other duties and responsibilities as assigned by management.

Qualifications:

  • At Least 3 years of experience as Dispatcher or equivalent
  • Proven experience as dispatcher or relevant position
  • Knowledgeable in using MS Office and G Suite Apps
  • Fast typing with experience in data entry
  • Knowledge of procedures and guideline for emergency situations
  • Outstanding organizational and multitasking abilities
  • Keen to details

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