Operations Manager

Company: YOUMNA

Sector: Remote Executive Assistance | Delegation-as-a-Service

Stage: Early-Stage | High-Growth | Remote-First (Dubai-based HQ)

YOUMNA is a Dubai-based remote delegation service helping top MENA founders & VCs reclaim their time by matching them with tech-savvy, Arabic-speaking, Middle East-based executive assistants.

Role: Operations Manager

This is a pivotal leadership role responsible for scaling remote team operations, driving delivery quality, and owning client success in a fast-paced startup environment.

Ideal Candidate Snapshot

You are someone who:

• Has scaled a startup or delegation service from early-stage to Series A
• Previously managed EAs or worked in a (tech and VC-focused) similar agency.
• Brings strong operational instincts and thrives in chaos, speed, and ambiguity
• Loves systems, but can operate without them when needed
• Has coached others, flagged risks early, and taken full ownership of outcomes
• Is comfortable being both strategic and hands-on
• Has an EA and training background, with the ability to mentor and level up team members effectively

Bonus: You've worked as a tech-savvy EA and know what great service feels like.

Core Responsibilities

• Manage and mentor a remote team of Executive Partners (EPs)
• Own task quality, client satisfaction, and daily team performance
• Shadow EPs and coach them to level up
• Resolve operational and performance issues swiftly
• Lead client onboarding and relationship management
• Build internal systems and collaborate cross-functionally with training and partnerships
• Maintain tracking tools, reports, and dashboards for visibility and metrics

Must-Have Requirements:

Competency Description: Experience4+ years in EA, 2+ years in learning and development, Ops Manager, or Chief of Staff-type roles

Team Leadership: 1–2 years mentoring or managing professionals

Client Communication: Proven stakeholder or client-facing experience

Tech Fluency: Google Workspace, Notion, Slack, Zapier, Hubspot, Outlook, AI

Work Style: High autonomy, self-managed, and outcome-driven

Time Zone: Aligns with MENA hours; flexible for urgent needs

Communication: Fluent, assertive, and proactive in English (written & spoken)

Remote Ops: Experienced in async, remote team environment

Nice-to-Haves Skills:

EA Coaching: You'll mentor and support a growing EP team

Onboarding & Training: Helps with faster EP ramp-up and delivery

Process Improvement: Supports scale and system building

Conflict Resolution: Manage client escalations diplomatically

Agency: Familiar with high-accountability delivery models

Not a Fit If You...

• Only worked in slow, rigid corporate environments
• Dislike urgency, ambiguity, or wearing multiple hats
• Avoid feedback loops or giving clear direction
• Expect narrow scope or want a rigid 9–5 schedule
• Can't function optimally in MENA-aligned hours (spent too long in graveyard shift)

Core Competencies

• Operational Agility — thrives in change, chaos, shifting priorities
• D2D Oversight — tracks EP tasks, nudges where needed, ensures delivery
• Performance Coaching — knows how to level up underperformers
• Clear Communication — assertive across stakeholders, async-first
• Client Maturity — understands exec expectations and high standards
• Strategic Ops Thinking — builds systems, not just puts out fires
• Tool Proficiency — Notion, Slack, Trello, Google Workspace, etc.
• Remote Teaming — cross-timezone fluency and documentation culture

Interview Process

• Talent Connect Call (HR)
• TestGorilla Assessments
• Problem Solving, Attention to Detail, Critical Thinking, Data/Verbal Reasoning
• Business Interview (with CEO)
• 24-Hour Take-Home Case Study
• Role Play Interview

Contract & Compensation

• Hours: Full-time (Dubai-aligned: ~9AM–6/7PM) with escalation flexibility
• Compensation: $1,500–$2,000/month USD + equity (performance-based)
• Leave Policy: Standard PTO (sick and annual)
• Location: Remote-first; potential relocation to Dubai if performance exceeds expectations (after 3–6 months)
• Reports To: CEO
• Growth Path: Track to Head of Operations

Job Type: Full-time

Pay: Php85, Php115,000.00 per month

Benefits:

• Company Christmas gift
• Employee stock ownership plan
• Health insurance
• Opportunities for promotion
• Pay raise
• Work from home

Work Location: Remote