Information Technology Support Specialist

1 day ago

Philippines Transperfect Full time $40,000 - $60,000 per year

This is a mid-level position for someone with 3 to 5 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.DESCRIPTION:Able to resolve most customer technical issues

Able to deal with escalated issues from other IT Team members

Support new decisions and specialty departments as needed

Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests

Perform remote analysis, diagnosis, and resolution of workstation and software problems for a variety of end users, and recommend and implement corrective hardware and software solutions

Adhere to procedures for logging, reporting and monitoring helpdesk requests. Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building

Familiar with Microsoft Active DirectoryFamiliar with Microsoft Exchange and Office 365 AdministrationBe able to resolve, or work with Senior IT staff to identify and resolve more complex issues

Understand IT Networking, and can follow instructions for on-site changes as needed

Provide support to staff for other technical equipment as neededREQUIRED SKILLSMust be fluent in the English language

Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 and Windows 11)Knowledge of Mac OS X is desirable

Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.Ability to quickly diagnose and fix problems

Ability to articulate and explain technical details to end users of varying technical proficiency

The ideal candidate should have strong interpersonal skills and ability to interact favorably with a wide variety of people

Highly self-motivated and with reasoning skills

Desire to learn new skills

Ability to follow through and document issues as well as resolutions

Ability to work in a team-oriented, collaborative environment

Ability to operate in a dynamic, fast-paced environment

Exceptional written, oral and interpersonal communication skills

Exceptional customer service

Must be detail orientedREQUIRED EXPERIENCE AND QUALIFICATIONS3-5 years relevant experiencesDESIRED SKILLS AND EXPERIENCEBachelor's degree or its equivalent

Experience with Microsoft Active DirectoryExperience with Microsoft Office 365 AdministrationWorking knowledge of a past Helpdesk/Support Ticketing system

Understanding of networking concepts

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information TechnologyIndustriesTranslation and Localization

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