Technology Licensing Specialist
3 days ago
- Assist with proactive software licensing purchases and renewals.
- Partner with requestor to obtain valid vendor quotes.
- Create purchase order requisitions.
- Provision and deprovision software licenses based on business needs and employee lifecycle events.
- Provide first-level support related to license access issues and licensing questions.
- Monitor software license utilization and identify underused or unused licenses.
- Maintain accurate and up-to-date records in the asset/license management systems.
- Generate regular reports on license usage, costs, and compliance.
- Collaborate with the global technology teams to ensure compliance with licensing agreements.
- Ability to adapt to new process changes with agility and a positive attitude.
- Bachelor's degree in Management, Information Technology, Computer Science, Supply Chain or related field.
- 3+ years of experience in IT support, IT asset management, or license administration.
- Strong customer service skills to respond promptly to customer needs.
- Previous experience within an operations or procurement team in a business environment preferred.
- Familiarity with ITSM or asset management tools (e.g., Jira, Ivanti, SCCM, ServiceNow) a plus.
- Previous experience with SaaS license administration platforms for purchasing and inventory management preferred.
- Strong attention to detail and documentation skills.
- Good communication and coordination skills with global teams.
- Familiarity with Application Administration and telemetry a plus.
Tyler Technologies
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