customer service representative

3 days ago

Ayala Alabang, National Capital Region, Philippines TASK AGENCIES INC Full time

About the role

Join our dynamic team at TASK AGENCIES INC' as a Customer Service Representative working in a 100% virtual environment. In this role, you will be responsible for providing exceptional customer service and support to our valued clients. With the opportunity to work remotely, this position offers the flexibility to balance your professional and personal commitments.

What you'll be doing

  • Handle inbound customer inquiries and requests via phone, email, and chat channels
  • Listen and respond to customer concerns with empathy, professionalism, and a solutions-oriented approach
  • Accurately document customer interactions and maintain detailed records
  • Identify opportunities to improve customer satisfaction and suggest process enhancements
  • Collaborate with cross-functional teams to ensure seamless customer experiences
  • Continuously expand your product knowledge to provide accurate and up-to-date information

What we're looking for

  • 1-2 years of customer service or call centre experience, preferably in the Call Centre & Customer Service industry
  • Excellent communication and active listening skills, with the ability to adapt your style to different customer needs
  • Strong problem-solving and critical thinking skills to effectively address customer inquiries
  • Proficiency in navigating and utilising various software and digital tools
  • Commitment to delivering exceptional customer service and maintaining a positive, professional attitude
  • Ability to work independently and as part of a team in a virtual environment

What we offer

At TASK AGENCIES INC', we are committed to providing our employees with a supportive and rewarding work environment. As a Customer Service Representative, you can look forward to:

  • Competitive salary and performance-based bonuses
  • Comprehensive health and wellness benefits, including medical and dental coverage
  • Opportunities for career development and skill enhancement
  • Flexible work arrangements and work-from-home options
  • Collaborative and inclusive company culture

About us

TASK AGENCIES INC' is a leading provider of innovative business solutions and customer service excellence. With a strong presence in the Philippines, we are dedicated to empowering our clients and delivering exceptional results. Our company culture is built on the principles of teamwork, innovation, and a relentless commitment to customer satisfaction.

If you're excited to join our team and make a meaningful impact, apply now

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