AI Pre-Sales Lead – Contact Centre

24 hours ago

Taguig, National Capital Region, Philippines Eastvantage Full time ₱1,500,000 - ₱2,500,000 per year

We're Hiring: AI Pre-Sales Lead – Contact Centre
Role Overview
We're seeking a seasoned AI Solutions Architect to lead technical engagements across enterprise sales cycles, driving the adoption of GenAI, Agentic AI, and LLM-powered solutions within the contact centre domain. This role blends deep technical expertise with strategic consulting, enabling clients to reimagine customer experience through intelligent automation and conversational AI.

Key Responsibilities

  • Technical Leadership: Serve as the technical lead in enterprise sales cycles, partnering with Account Executives to shape and close strategic opportunities.
  • Solution Mapping: Understand client pain points in contact centres and translate them into tailored AI-powered solutions (Conversational AI, Agentic AI, RAG, etc.).
  • Client Engagement: Deliver compelling demos and technical presentations showcasing GenAI, LLMs, and agentic applications.
  • Architecture Design: Translate business requirements into scalable AI solution architectures in collaboration with product and engineering teams.
  • Proposal Support: Respond to RFPs/RFIs with detailed technical documentation and solution designs.
  • Strategic Advisory: Guide clients on AI adoption strategies, integration with CCaaS platforms (Genesys, Avaya, Five9, Amazon Connect), and industry best practices.
  • Market Intelligence: Stay ahead of AI trends, competitive offerings, and the evolving landscape of enterprise AI and agentic applications.

Qualifications

  • 6+ years in pre-sales, solution engineering, or technical consulting within the contact centre or CCaaS space.
  • Deep understanding of AI technologies: LLMs, RAG, Agentic AI, Conversational AI platforms.
  • Experience with CCaaS platforms such as Genesys, Avaya, Five9, NICE, Amazon Connect.
  • Strong communication skills—able to simplify complex concepts for diverse stakeholders.
  • Proven success in supporting enterprise sales and closing large-scale deals.
  • Fluent in English (written and spoken); willing to travel across India/APAC.

Preferred Experience

  • 7+ years in the contact centre domain, with operational and/or technical expertise.
  • Background in Conversational AI or GenAI applications.
  • Experience managing strategic accounts and delivering consulting or project management services.
phhiring #AIindustry #presales #LLMs #RAG #Agentic AI

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