Senior Sales Representative

3 days ago

Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱1,500,000 - ₱2,500,000 per year

Key Responsibilities

  • Serve as the technical lead throughout the sales cycle, collaborating closely with Account Executives to drive enterprise-level opportunities.
  • Identify customer pain points within contact centers and align them with AI-powered solutions—including Conversational AI, Agentic AI, and knowledge retrieval systems.
  • Deliver engaging technical presentations and demos that showcase GenAI, Agentic AI, Retrieval-Augmented Generation (RAG), and LLM-based architectures.
  • Translate complex business requirements into scalable AI solution designs, working cross-functionally with product and engineering teams.
  • Craft detailed technical responses and solution architectures for RFPs/RFIs.
  • Advise clients on AI adoption strategies, integration with leading Contact Centre platforms (Genesys, Avaya, Five9, Amazon Connect, etc.), and industry best practices.
  • Stay ahead of emerging AI trends, competitive offerings, and the evolving landscape of agentic applications and enterprise AI deployment.

Qualifications

  • 6+ years of experience in Contact Centre operations, pre-sales, solution engineering, or technical consulting.
  • Strong hands-on knowledge of AI technologies: LLMs, RAG, Agentic AI, and Conversational AI platforms.
  • Proven experience working with or selling Contact Centre/CCaaS solutions (Genesys, Avaya, Five9, NICE, Amazon Connect, etc.).
  • Exceptional ability to communicate technical concepts to both technical and non-technical audiences.
  • Demonstrated success in supporting enterprise sales cycles and closing high-value deals.
  • Excellent presentation, communication, and stakeholder engagement skills.
  • Fluent in English (written and spoken); willing to travel across India/APAC for client engagements.

Industry Experience

  • Minimum 7 years of experience in the contact centre domain, with a strong foundation in operational and/or technical roles.
  • Preference for candidates with hands-on experience in the Conversational AI space.
  • Background in project management and/or business consulting within the contact centre industry.
  • Proven ability to manage large, strategic accounts and build long-term client relationships.
phhiring #salesengineer #AIApplications #contactcentre #LLM-basedsolutions.

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