Process Improvement Specialist
4 days ago
Were looking for a proactive and analytical team member to join our Service Quality & Experience team. Youll help lead improvement projects that make our services better, more efficient, and customer-friendly. Youll also support communication, training, and engagement efforts to ensure smooth implementation and team alignment.
Key Responsibilities:
Training, Communication & Engagement
- Create clear communication for new programs, process changes, and updates
- Run training and knowledge-sharing sessions
- Organize team events like forums and town halls
Data & Insights
- Analyze data to find trends and improvement areas
- Turn insights into action plans
- Maintain reports and dashboards for transparency
Improvement & Programme Delivery
- Support and lead projects to improve service quality and performance
- Work with other teams to solve problems and deliver results
- Track and report on progress using service metrics like SLAs and feedback
- Ensure all improvements align with company goals and best practices
What Were Looking For:
- Experience in project management, service improvement, or transformation work
- Strong communication and stakeholder management skills
- Ability to work both independently and with others
- Background in training, business management, or communications
- Strong analytical and problem-solving skills
- Comfortable using tools like Excel, Power BI, Tableau, ServiceNow, or BMC
Nice to Have:
- Knowledge of IT service management (ITSM) practices
- Familiarity with tools like Microsoft Teams and Miro
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