Process Improvement Specialist

4 days ago

Taguig, National Capital Region, Philippines Hrtx Full time

Were looking for a proactive and analytical team member to join our Service Quality & Experience team. Youll help lead improvement projects that make our services better, more efficient, and customer-friendly. Youll also support communication, training, and engagement efforts to ensure smooth implementation and team alignment.

Key Responsibilities:

Training, Communication & Engagement

  • Create clear communication for new programs, process changes, and updates
  • Run training and knowledge-sharing sessions
  • Organize team events like forums and town halls

Data & Insights

  • Analyze data to find trends and improvement areas
  • Turn insights into action plans
  • Maintain reports and dashboards for transparency

Improvement & Programme Delivery

  • Support and lead projects to improve service quality and performance
  • Work with other teams to solve problems and deliver results
  • Track and report on progress using service metrics like SLAs and feedback
  • Ensure all improvements align with company goals and best practices

What Were Looking For:

  • Experience in project management, service improvement, or transformation work
  • Strong communication and stakeholder management skills
  • Ability to work both independently and with others
  • Background in training, business management, or communications
  • Strong analytical and problem-solving skills
  • Comfortable using tools like Excel, Power BI, Tableau, ServiceNow, or BMC

Nice to Have:

  • Knowledge of IT service management (ITSM) practices
  • Familiarity with tools like Microsoft Teams and Miro

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