Process Specialist

2 days ago

Taguig, National Capital Region, Philippines DITO Telecommunity Corporation Full time ₱900,000 - ₱1,200,000 per year

Overview

The
Process Specialist
plays a critical role in ensuring that business processes within the Consumer or Support Group are clearly defined, efficiently executed, and continuously improved. This role supports operational excellence by maintaining compliance, standardization, and alignment with organizational goals. As a subject matter authority, the Process Expert will coach teams, support operations, and collaborate with stakeholders to drive performance and innovation.

Key Responsibilities

1. Process Optimization

  • Analyze existing workflows to identify inefficiencies and bottlenecks.
  • Design and implement process improvement strategies to enhance productivity and reduce operational costs.
  • Monitor performance metrics and recommend adjustments for continuous improvement.

2. Process Documentation

  • Develop and maintain comprehensive documentation of processes, procedures, and frameworks.
  • Ensure documentation aligns with industry standards and internal governance requirements.
  • Facilitate knowledge transfer and training for end-users and stakeholders.

3. Project Management

  • Lead and support process improvement projects, including system upgrades and implementations.
  • Define project scope, objectives, timelines, and deliverables.
  • Manage resources, risks, and stakeholder expectations throughout the project lifecycle.

4. Cross-functional Collaboration

  • Work closely with IT, operations, and support teams to implement process changes and technology solutions.
  • Ensure alignment of process initiatives with business goals and customer needs.

5. Quality Assurance

  • Establish and enforce quality standards for systems and processes.
  • Conduct audits and reviews to assess compliance and identify improvement opportunities.

6. Continuous Improvement

  • Promote a culture of continuous improvement through regular assessments and feedback loops.
  • Apply best practices and methodologies (e.g., Lean, Six Sigma) to drive operational excellence.

Qualifications

Education & Experience

  • Bachelor's degree in Business Administration, Industrial Engineering, Operations Management, or a related field.
  • Minimum of 3–5 years of experience in process management, operations, or continuous improvement.
  • Experience in telecommunications (mobile, broadband), e-commerce, or IT systems support is highly desirable.

Technical Skills

  • Proficiency in process mapping and documentation tools (e.g., MS Visio).
  • Familiarity with reporting systems and data analysis tools.
  • Knowledge of process improvement methodologies (Lean, Six Sigma, Kaizen, BPR).

Core Competencies

  • Analytical Thinking:
    Ability to interpret data and identify trends for process optimization.
  • Project Management:
    Skilled in planning, executing, and managing projects within scope and budget.
  • Communication:
    Strong verbal and written communication skills; able to convey technical concepts to non-technical audiences.
  • Problem-Solving:
    Capable of identifying root causes and implementing effective solutions.
  • Collaboration:
    Comfortable working across teams and engaging with stakeholders at all levels.

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