Collection Specialist

3 weeks ago

Clark Freeport Zone Pampanga, Philippines Seidotech Solutions Corp. Full time

About the Role
We are seeking a highly motivated and detail-oriented Accounts Receivable Analyst to join
our Finance team. This is a critical, full-time, fully remote role reporting directly to the
Collections Manager. You will be responsible for managing past-due accounts, securing
payments, resolving billing disputes, and reconciling discrepancies.

If you are a problem-solver who excels at building strong relationships and thrives in a fast-
paced environment, you will be a key player in our growing company.

Your Responsibilities
• Collections Management: Proactively manage a portfolio of past-due accounts,
prioritizing based on aging and impact.
• Customer Relations: Serve as the primary point of contact for customers, handling
inquiries, resolving billing issues, and fostering positive relationships through
professional and empathetic communication.
• Analysis & Reconciliation: Analyze aging trends, credit balances, and payment
discrepancies to ensure accuracy and identify opportunities for process improvement.
• Dispute Resolution: Investigate and resolve billing disputes and discrepancies
efficiently and effectively.
• Collaboration: Work closely with Account Managers and other internal teams to
address customer issues and facilitate timely payments.
Your Needed Skills and Experience
• Experience: At least 3 years of B2B collections experience.
• Technical Skills: Proficiency with MS Office and Excel. Hands-on experience with
NetSuite and ConnectWise is a big plus. Experience with RingCentral is also a plus.
• Communication: Exceptional written and verbal communication skills for clear and
professional interaction with both customers and internal stakeholders.
• Organizational Prowess: A proven ability to manage multiple priorities and
consistently meet deadlines in a fast-paced environment.
• Problem-Solving: A keen eye for detail to spot discrepancies, paired with a proactive,
problem-solving mindset to investigate and resolve issues from start to finish.

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