Customer Service Representative

2 weeks ago

Cebu City, Central Visayas, Philippines XtendOps Full time ₱150,000 - ₱250,000 per year

Customer Service Agent – Retail Clothing Account (Voice, Chat & Email)

Location: [Cebu City]
 
Employment Type: [Full-time], Graveyard

We are seeking a dedicated and customer-focused 
Customer Service Agent
 to join our team for a leading 
retail-based clothing brand
. In this role, you will handle 
inquiries via voice calls, live chat, and email
, providing support on product details, order tracking, returns, and general account concerns.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries across voice, chat, and email platforms
  • Assist customers with orders, returns, exchanges, and product information
  • Troubleshoot and resolve customer issues in a timely manner
  • Maintain a high level of customer satisfaction and brand experience
  • Accurately document customer interactions and follow standard operating procedures
  • Chat, voice and email channels

Qualifications:

  • Previous experience in a BPO or contact center environment
  • Experience handling retail or e-commerce accounts is an advantage
  • Proficient in written and spoken English
  • Comfortable using multiple communication platforms and CRM tools
  • Strong problem-solving and interpersonal skills
  • Willing to work on shifting schedules, weekends, and holidays

If you're passionate about fashion and customer service, and thrive in a fast-paced environment, we'd love to hear from you

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