OPEN HIRING: Service Desk Trainer

14 hours ago

Taguig, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

About the role

HCL Technologies Philippines Inc. is seeking an exceptional Service Desk Trainer to join our dynamic team.

Job Type: Permanent

Schedule: Shifting Schedule

Work Setup: 100%Onsite

Work Location: McKinley Hills, Taguig

Preferred Skills

· Experience designing technical course material

· BS in information technology, computer science or relevant field.

· Excellent communication skills with the ability to explain technical terms plainly.

· In-depth knowledge of service desk operations and customer care.

· Excellent communications skills both verbal and written.

· Strong coaching and mentoring abilities.

· Analytical and problem-solving skills

· Ability to work independently with excellent organizational and time management skills.

· Flexibility to adapt training programs to meet the changing needs of business.

Job Description

  • Develop, maintain, and manage customer training programs.

  • Determine requirements, requisitions, and reporting materials used in training program.

  • Monitor progress of training.

  • Coordinate training activities and scheduling according to training program.

  • Manage multiple training projects simultaneously involving successfully organizing, planning, and executing large-scale training projects from vision through implementation.

  • Design training materials that can be used by multiple teams, tracks, or customers.

  • Establish a project training plan including audience, approach, design, and list of deliverables.

  • Use independent & consulted decision-making to design and develop training materials, reference materials, presentation materials and job aids.

  • Ensure all materials are clear, concise, instructionally sound, and directly support learning objectives.

  • Work with learning management system administrator to assign training and upload computer-based training, track training completions and report metrics. Provide support for coordinating, developing, and delivering computer-related training to the user community.

  • Provide second level support and coordinate training with help desks.

  • Provide standards, services, and guidance on IT related training programs that are designed to enable Service desk personnel to use information technologies and systems more productively. Services include the development, delivery, and/or coordination of training courses and materials that address specific team / department needs.

  • Conduct the research necessary to develop and revise training courses.

  • Develop and revise courses and prepare appropriate training catalogs.

  • Prepare student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms).

  • Train personnel by conducting formal classroom courses, workshops, and seminars.

  • Prepare reports and monitor training tasks in support of the goals of the Project / account / team using standard training standards and software and hardware programs.

  • Provide input to the Account Managers and the Service Delivery Manager on which decisions for training validation and or modifications of specified items or systems can be corrected.

  • Work on all the assigned duties by the management.

  • HIRING: Service Desk Analyst

    14 hours ago

    Taguig, National Capital Region, Philippines HCL Technologies Philippines Inc Full time ₱300,000 - ₱450,000 per year

    Job Qualifications:Encouraging candidates with BPO experience at least 1 year.Relevant Service Desk Experience is an advantage.Basic knowledge about software and hardware applications.Basic knowledge or familiarity with computer configuration and troubleshooting.Problem solving skills.Communication Skills: be able to communicate periodically and proficiently...

  • IT Service Desk

    5 days ago

    Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱37,300 - ₱44,900 per year

    URGENT HIRING FOR IT SERVICE DESK ONE DAY PROCESS START ASAP GET YOUR JO NOW APPLY NOWWORK ONSITE:MCKINLEY, TAGUIG CITYA. IT SERVICE DESK TEAM LEADOFFER AND BENEFITS:44,900 SALARY PACKAGE15% NIGHT DIFFERENTIALHMO DAY 1 PLUS 3 FREE DEPENDENTSLIFE INSURANCEANNUAL INCREASEPERFORMANCE-BASED INCENTIVEOTHER BENEFITS WILL BE DISCUSSED UPON JOB OFFERMINIMUM...

  • URGENT HIRING: L1 Service Desk

    15 hours ago

    Taguig, National Capital Region, Philippines HCL Technologies Philippines Inc Full time ₱200,000 - ₱250,000 per year

    L1 Service DeskQUALIFICATIONS:Must possess at least a Vocational Diploma/Short Course Certificate in Computer Science/Information Technology or equivalentWith BPO/SDA experience (at least 1 year)Must be amenable to work in graveyard shift and shifting schedulesMust be amenable to work 100% onsiteMust be willing to be trainedJOB DESCRIPTIONS:Open, log,...

  • Account/Process Trainer

    4 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱480,000 - ₱720,000 per year

    Requirements:College Degree2 to 3 years trainer experience in the BPO industry as a base guidelineMust have experience in a service desk or tech line of businessPrior trainer experience is strong preferred. Strong communication skills is a mustWork Setup: Onsite (BGC Taguig)

  • Service Desk Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines J-K Network Manpower Services Full time ₱600,000 - ₱840,000 per year

    COMPANY PROFILE: One of the world leaders in business process, consultancy, and information technology services.Position: Service Desk ManagerCompany Industry: IT/ BPO CompanyWork Location: BGC TaguigWork Schedule: Shifting ScheduleSalary: Php 70,000 (Package)Work Set-Up: Full OnsiteJOB DETAILSOpen to Bachelor's Degree of any related fieldManages all...

  • IT Service Desk

    13 hours ago

    Taguig, National Capital Region, Philippines IT by Design Philippines Inc. Full time ₱900,000 - ₱1,200,000 per year

    Now Hiring: System Engineer – IT Service DeskIT By Design (MSP) | Onsite – BGC, Metro Manila | Night Shift (US Hours)Step into a role where your IT support experience can grow into real technical expertise. If you excel at troubleshooting, enjoy talking with users, and want to work in a global MSP environment, this role is a solid move forward in your...

  • IT Service Desk Analyst

    5 days ago

    Taguig, National Capital Region, Philippines HCLTech Full time ₱250,000 - ₱500,000 per year

    Role: Service Desk Analyst – L1 Voice SupportWork Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig City (We are few blocks away from Venice Grand Canal Mall)Work Schedule: Candidate must be amenable to work in graveyard shift or shifting schedule.Work Set Up: This 100% onsite/office reporting.Qualifications:Candidate must possess at...

  • Urgent Hiring: L1 Service Desk

    14 hours ago

    Taguig, National Capital Region, Philippines HCL Technologies Philippines Inc Full time ₱250,000 - ₱500,000 per year

    HCL Tech is hiringL1 Service DeskQUALIFICATIONS:Must possess at least a Vocational Diploma/Short Course Certificate in Computer Science/Information Technology or equivalentWith BPO/SDA experience (at least 1 year)Must be amenable to work in graveyard shift and shifting schedulesMust be amenable to work 100% onsiteMust be willing to be trainedJOB...

  • Service Desk Analyst

    5 days ago

    Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱250,000 - ₱500,000 per year

    We're Hiring: Junior Service Desk AnalystWe are looking for a motivated and detail-oriented Junior Service Desk Analyst to join our dynamic IT team. The ideal candidate will provide first-level support to internal users, ensuring timely resolution of technical issues while enhancing overall user satisfaction.Location: Taguig, PhilippinesWork Mode: Work From...

  • Service Desk Analyst

    4 days ago

    Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱37,300 - ₱45,900 per year

    IT Service Desk Analyst & Team Lead | Competitive Salary | Immediate HiringPosition: Service Desk AnalystSalary Offer: ₱37,300 Package (₱31,500 Basic Pay + ₱5,800 Allowances) + 15% Night Diff.Work Setup: Onsite | Graveyard or Shifting ScheduleLocation: Upper McKinley Hl, Taguig, 1634Start Date: ASAP / October 2025Qualifications:At least 1-2 Years BPO...