Application support

1 week ago


Pasay, National Capital Region, Philippines WE SUPPORT INCORPORATED Full time $40,000 - $80,000 per year

Job Description


• Facilitates seamless integration between the Back Office applications and the business lines


• Sees that production issues are responded to in a timely manner


• Evaluates problem resolutions and delivery of application changes to anticipate impact to business and users in order to keep the user community well informed.


• Provides assistance to frontline tasks when the need arises.


• Manages ticketed query system and ensuring a comprehensive database of queries and resolutions is kept up to date.


• Maintains and updates technical documents and procedures.


• Keeps track of business operations documentation to ensure clear identification of the business issue.


• Manages coordination with the team.


• Prepares weekly maintenance and upgrading specific requirements.


• Provides support to IT analysis and development team.

Qualifications

  • Is an IT graduate or Industrial Engineering or any related course

  • With good scholastic records

  • Has at least 4 years' experience as Application Support

  • Is proactive, resourceful, fast learner

  • Willing to work onsite (currently, we are on hybrid setup)

  • Can work under pressure

  • Multi-tasker

  • Can work overtime or after office hours - Is healthy – no depression or anxiety, fit to work, physically fit

  • Knowledgeable in the documentation (e.g., process flow, UAT, user's manuals, etc.)

  • Has very good communication skills

  • Has very good analytical skills

  • SAP knowledge is a plus.

  • Payments system knowledge is a plus.


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