Application Operations Supervisor

9 hours ago

Pasay, National Capital Region, Philippines 2GO Group Inc. Full time $104,000 - $130,878 per year

  1. Day-to-Day Application Support

  2. Troubleshoot and resolve L2 incidents (errors, performance, access issues).

  3. Escalate complex issues to L3 support or development teams with accurate details.

  4. Incident & Request Fulfillment

  5. Follow runbooks/SOPs to diagnose and fix known issues.

  6. Assist users with minor configuration changes and data fixes.

  7. Maintenance & Documentation

  8. Execute scheduled maintenance tasks (e.g., batch jobs, reports).

  9. Update knowledge base articles with new solutions and troubleshooting steps.

  10. Collaboration & Continuous Improvement

  11. Participate in root cause analysis (RCA) sessions for major incidents.

  12. Suggest process improvements to reduce ticket volume or resolution time.
  13. Work with cross-functional teams to deploy bug fixes and minor enhancements.

  14. Compliance & Security

  15. Follow security protocols for user access and data handling.

  16. Ensure compliance with audit requirements (e.g., logging, change controls).

  17. Vendor Coordination

  18. Coordinate with third-party vendors for application issues and fixes.

  19. Continuous Learning & Technical Proficiency

  20. Familiarity with IT infrastructure, application systems, and information security.

  21. Good understanding of application system features and behavior.
  22. Hands-on application system support.

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