Customer Support for Logistics Seasonal Account

2 weeks ago

Cebu City, Central Visayas, Philippines TORCH Solutions Full time $104,000 - $130,878 per year

Urgent hiring for a Customer Support Specialist to join our dynamic team in Cebu, Central Visayas. This full-time position will provide exceptional customer service to our clients in the logistics industry, handling inquiries, resolving issues, and ensuring a positive experience for our customers. If you thrive in a fast-paced, customer-centric environment and are passionate about delivering outstanding support, this role is an excellent opportunity to contribute to the success of our organisation.

What you'll be doing

  1. Responding to customer inquiries and complaints via phone, email, and chat in a timely and professional manner
  2. Troubleshooting and resolving customer issues, escalating complex cases as needed
  3. Maintaining accurate records and documentation of customer interactions
  4. Providing product information and guidance to customers to improve their experience
  5. Collaborating with cross-functional teams to enhance customer service processes
  6. Identifying opportunities for improvement and contributing to the development of customer support strategies

What we're looking for

  1. Strong communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds
  2. Excellent problem-solving and critical thinking skills to handle a variety of customer inquiries and issues
  3. Proficient in English, both written and verbal
  4. Good computer skills, including experience with customer relationship management (CRM) systems
  5. Ability to work in a fast-paced, deadline-driven environment and maintain a positive, customer-centric attitude

If you're ready to join a dynamic and growing team, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button to get started.

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