BPO Training Supervisor

1 week ago

Clark Freeport Zone Pampanga, Philippines Teleperformance Full time ₱900,000 - ₱1,200,000 per year

Job Description:

Training & Development Delivery work focuses on delivering/providing training for the general workforce and targeted functional/technical areas including:

  • Delivering training materials including presentation materials, training guides/manuals, course evaluations, etc.
  • Coordinating training schedule based on training requirements
  • Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates.
  • Executes specialized projects and activities and typically works according to set principles.
  • Usually generates and initiates own workload and doesn't need instructions or guidelines.
  • Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product.
  • Positions at this level are expected to significantly improve the day-to-day activities/processes.
  • Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope.
  • Positions on this level delivers their share of professional responsibilities focusing on professional excellence.
  • Typically manages a team of Individual Contributor co-workers.

Qualifications:

  • College graduate, preferably with an IT-related course.
  • 1–4 years of experience in training, with proven facilitation and delivery skills.
  • Strong background or exposure in tech/IT-related training programs.
  • Ability to work independently, manage priorities, and take ownership of results.
  • Leadership skills to guide less experienced trainers and elevate team performance.

Required Skills:

  • Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates.
  • Executes specialized projects and activities and typically works according to set principles.
  • Usually generates and initiates own workload and doesn't need instructions or guidelines.
  • Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product.
  • Positions at this level are expected to significantly improve the day-to-day activities/processes.
  • Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope.
  • Positions on this level delivers their share of professional responsibilities focusing on professional excellence.
  • Typically manages a team of Individual Contributor co-workers.

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