
Trainer-lead technical training
2 days ago
HC Required: 1
Target Start date: ASAP
Location: Clark
Work Set-up: Onsite
Schedule: Flexible
Salary: 35K base pay + 3K allowance
Qualifications:
- Collections background is REQUIRED
- Earned a bachelor's degree in any field (Major in Education or Communication
- preferred).
- At least 2-3 years of work experience as a Trainer.
- Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook).
- Strong English verbal and written communication skills.
- Strategic in developing solutions and process improvements.
- Willingness and ability to work in a shifting or graveyard schedule.
Responsibilities:
As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training.
You are also expected to:
- Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
- Fill out accurate reports.
- Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations.
- Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.
- Facilitate all aspects of floor-training and BQM Training for the program.
- Responsible for self-skilling & certification during periods of un-activity (classroom).
- Supervise and coach learners in nesting & BQM type environments.
- Facilitate multi-hour product, behavioral or tool change type learning experiences.
- Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions.
- Coach and give feedback to trainees to help them fulfill performance metrics.
- Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution.
PRESCREENING NOTES:
- BPO experience:
- Years of relevant experience:
- Educational attainment:
- Salary expectation:
- Last drawn salary:
- Notice period:
- Availability for the work setup and schedule:
- Current location:
Job Type: Full-time
Pay: Php35,000.00 per month
Application Question(s):
- Are you proficient with Microsoft office tools
- Do you have strong English oral and written communication skills
- Are you willing to work onsite with a flexible schedule
Education:
- Bachelor's (Required)
Experience:
- Trainer: 3 years (Required)
- Collections background : 2 years (Required)
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