Trainer-lead technical training

3 days ago

Clark Freeport Zone, Philippines Kels global ventures Full time ₱420,000 - ₱630,000 per year

HC Required: 1

Target Start date: ASAP

Location: Clark

Work Set-up: Onsite

Schedule: Flexible

Salary: 35K base pay + 3K allowance

Qualifications:

  • Collections background is REQUIRED
  • Earned a bachelor's degree in any field (Major in Education or Communication
  • preferred).
  • At least 2-3 years of work experience as a Trainer.
  • Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook).
  • Strong English verbal and written communication skills.
  • Strategic in developing solutions and process improvements.
  • Willingness and ability to work in a shifting or graveyard schedule.

Responsibilities:

As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training.

You are also expected to:

  • Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
  • Fill out accurate reports.
  • Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations.
  • Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.
  • Facilitate all aspects of floor-training and BQM Training for the program.
  • Responsible for self-skilling & certification during periods of un-activity (classroom).
  • Supervise and coach learners in nesting & BQM type environments.
  • Facilitate multi-hour product, behavioral or tool change type learning experiences.
  • Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions.
  • Coach and give feedback to trainees to help them fulfill performance metrics.
  • Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution.

PRESCREENING NOTES:

  • BPO experience:
  • Years of relevant experience:
  • Educational attainment:
  • Salary expectation:
  • Last drawn salary:
  • Notice period:
  • Availability for the work setup and schedule:
  • Current location:

Job Type: Full-time

Pay: Php35,000.00 per month

Application Question(s):

  • Are you proficient with Microsoft office tools
  • Do you have strong English oral and written communication skills
  • Are you willing to work onsite with a flexible schedule

Education:

  • Bachelor's (Required)

Experience:

  • Trainer: 3 years (Required)
  • Collections background : 2 years (Required)

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