BPO Trainer- Clark
5 days ago
Specialists in this role get to:
Enable and guide:
Deliver and evaluate soft & technical skills training on all aspects of client training.
- Create, facilitate, and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
- Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.
- Facilitate all aspects of floor-training and BQM training for the program.
- Supervise and coach learners in nesting & BQM type environments.
- Facilitate multi-hour product, behavioral, or tool change type learning experiences.
- Oversee new hire progression and enhancement training.
- Provide feedback and implement appropriate solutions.
- Coach and give feedback to trainees to help them fulfill performance metrics.
Impact the bottom line:
Fill out accurate reports.
Strengthen relationships:
Establish and maintain communication with clients and/or team members.
- Understand needs, resolve issues, and meet company expectations.
Be the point of contact:
Handle phone calls and transactions for the program.
Qualifications
Our most successful candidates will have:
- Bachelor's degree in any field
- At least 2 years of work experience as a trainer
- Excellent working knowledge of Microsoft Office applications (Excel, PowerPoint, Word, and Outlook)
- Strong English verbal and written communication skills
- Strategic mindset in developing solutions and process improvements
- Willingness and ability to work in a shifting or graveyard schedule
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