BPO Trainer

1 day ago

Mandaluyong City, National Capital Region, Philippines Sutherland Full time ₱500,000 - ₱1,000,000 per year

Specialists in this role get to:

  • Enable and guide:

  • Deliver and evaluate soft & technical skills training on all aspects of client training.

  • Create, facilitate, and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
  • Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.
  • Facilitate all aspects of floor-training and BQM training for the program.
  • Supervise and coach learners in nesting & BQM type environments.
  • Facilitate multi-hour product, behavioral, or tool change type learning experiences.
  • Oversee new hire progression and enhancement training.
  • Provide feedback and implement appropriate solutions.
  • Coach and give feedback to trainees to help them fulfill performance metrics.

  • Impact the bottom line:

  • Fill out accurate reports.

  • Strengthen relationships:

  • Establish and maintain communication with clients and/or team members.

  • Understand needs, resolve issues, and meet company expectations.

  • Be the point of contact:

  • Handle phone calls and transactions for the program.


Qualifications

Our most successful candidates will have:

  • Bachelor's degree in any field
  • At least 2 years of work experience as a trainer
  • Excellent working knowledge of Microsoft Office applications (Excel, PowerPoint, Word, and Outlook)
  • Strong English verbal and written communication skills
  • Strategic mindset in developing solutions and process improvements
  • Willingness and ability to work in a shifting or graveyard schedule

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