Front Office Supervisor
1 day ago
Job Title: Front Office Supervisor
Location: Puerto Princesa City, Palawan
Company:Hue Hotels & Resorts Puerto Princesa
Key Responsibilities
Guest Services & Front Desk Operations
- Supervise all front desk activities including check-in/check-out procedures, room assignments, billing, and guest services.
- Ensure smooth and efficient operation of daily shift activities, providing support and direction to front desk staff.
- Respond to guest inquiries, complaints, and special requests in a professional, prompt, and empathetic manner.
- Maintain a visible presence at the front desk during peak hours to engage with guests and support team performance.
- Assist in onboarding and welcoming new residents, helping to orient them to the space and community guidelines.
Team Leadership & Staff Development
- Train, coach, and mentor front office team members to maintain high levels of service and professionalism.
- Create front desk schedules, manage shift coverage, and monitor team performance.
- Foster a positive, collaborative work environment that aligns with the property's community-oriented values.
- Conduct regular briefings and training sessions to keep staff updated on policies, promotions, and procedures.
Administrative & System Management
- Manage reservations, cancellations, and guest profiles using the property management system (PMS).
- Monitor occupancy, room availability, and rate plans to support revenue optimization.
- Prepare daily, weekly, and monthly reports (occupancy, revenue, incident logs, etc.) for management review.
- Ensure accurate cash handling and reconciliation of financial transactions processed at the front desk.
- Maintain front office supplies, inventory, and equipment to ensure operational readiness.
Facility & Community Coordination
- Coordinate with housekeeping and maintenance teams to ensure rooms and common areas meet cleanliness and safety standards.
- Communicate guest feedback to relevant departments and follow up to ensure resolution.
- Support the implementation of events and activities that enhance guest engagement and community building.
- Enforce community rules and guidelines respectfully, ensuring a safe and respectful living environment.
- Monitor security procedures, including access control, guest logs, and incident reporting.
Brand & Guest Experience Development
- Uphold and promote the company's brand values and guest experience standards.
- Continuously seek feedback and identify areas for service improvement.
- Assist in curating a warm, inclusive atmosphere that fosters connection among short- and long-term guests.
- Help design and improve welcome packages, digital guides, and other tools to enhance the guest journey.
Job Type: Full-time
Pay: Php17, Php17,500.00 per month
Benefits:
- Employee discount
- Flextime
- Health insurance
Work Location: In person
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