
Senior Account Manager
4 days ago
- Act as the primary point of contact for key accounts, building strong, trust-based relationships with clients
- Resolve all client concerns, requests, and escalations promptly and professionally, ensuring satisfaction and retention
- Regularly engage with clients to understand their operations, account usage, and pain points, ensuring a smooth and positive experience with UTAK
- Track and analyze account performance, usage trends, and branch expansion to identify risks, opportunities, and growth potential
- Design and implement strategic growth plans for key accounts, supporting client expansion and maximizing their use of UTAK solutions
- Proactively identify and drive upsell and cross-sell opportunities that strengthen client partnerships and generate additional revenue
- Advise clients on business strategies and operational improvements to optimize their performance and outcomes with UTAK
- Monitor account KPIs, prepare reports, and provide insights to guide both client strategies and internal decision-making
- Support and mentor associate by sharing best practices in account handling, client engagement, and issue resolution
Minimum Qualifications
- 3+ years of experience in Key Account Management, Client Success, or Strategic Partnerships
- Proven experience managing enterprise or complex client accounts
- Strong leadership skills with the ability to mentor junior team members
- Excellent communication, problem-solving, and relationship-building skills
- Ability to handle escalations and resolve issues independently
- Analytical mindset with skills in tracking account performance, identifying growth opportunities, and preparing reports
- Highly organized, proactive, and adaptable, with experience in fast-paced or startup environments
- Comfortable in a hybrid work environment with both remote and onsite collaboration
Note:
Salary is negotiable.
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